Remote SupportAll your IT. One flat fee.
Zero surprises.
RealBytes One bundles unlimited IT support with every piece of software and security a one-person business needs. A licensed productivity suite, 24/7 managed detection and response, automated patching and monitoring, security awareness training, cloud backup, email protection, web hosting and your domain. $450 + GST per month. That's the lot.
No lock-in contracts after your first 3 months. No per-ticket charges. No "that's extra" phone calls.
Running the business is your job. Running the IT shouldn't be.
When you're a one-person business, you're the CEO, the sales team and the accounts department. The last thing you need is to also be the IT department, juggling a dozen logins, wondering if your backup actually works and hoping nobody clicks the wrong link.
RealBytes One replaces all of that with one plan, one invoice and one number to call. Support, security, software, backups and compliance, all handled.
A software subscription on one credit card, hosting on another
A domain renewal that sneaks up on you every year
An antivirus you're not sure is even doing anything
A backup you set up once and have never tested
No security training for staff because nobody has the time
Googling error messages at 9pm when something breaks
Hourly IT bills that punish you for asking for help
One plan, one invoice, one number to call. That's the whole idea.
One plan. One price.
RealBytes One
For one-person businesses
per month
- Unlimited remote IT support (business hours)*
- Managed productivity suite (1 user)
- 24/7 managed security (MDR + ITDR)
- Managed endpoint protection (EDR)
- DMARC / email authentication managed
- Basic website + web hosting + SSL
- Annual domain renewal included
- Compliance management platform
- Managed password manager
- Remote monitoring and management (patching, monitoring, remote access)
- Security awareness training
- Cloud backup and recovery (device + cloud productivity data)
- Onboarding and security setup included
*Unlimited support means day-to-day help, fixes and questions for one user, delivered remotely during business hours (Mon to Fri, 8am to 5pm AEST). After-hours and 24/7 support is available when you need it. Fair use applies. See the fine print for full detail.
Start with RealBytes OneFree SMB1001 Silver certification
We will guide you through SMB1001 Silver certification at no extra cost. We handle the evidence, the controls and the audit prep.
*Conditions apply. Assessment and certification fees covered by Real Bytes for the first 12 months on a RealBytes One plan. Offer may be withdrawn at any time.
Growing? Good.
Half price while you grow
Your seat stays $450 + GST for as long as it is just you. Add staff and extra users come in at half price for the first 6 months or 5 users, then the account settles onto Ultimate at $500 + GST per user.
The plan covers the essentials, but if you need something extra we can bolt it on. Just ask and we'll quote it up front.
3-month minimum term, then month to month. Prices in AUD.
Built for the one-man band
RealBytes One is built for sole traders, consultants, tradies, advisers and any business where you are the whole team. One user, your devices, your whole IT world handled: support, security, backups, compliance and the software you actually use.
While it is just you, you stay on One at $450 + GST a month. Nothing changes and there is no pressure to move. Got staff to add? Good problem to have, and this is where One is designed to grow with you rather than get in your way. Extra users join on the Ultimate plan at half price for the first 6 months, or until you've added 5 users, whichever comes first. That's $250 + GST a month per user instead of the standard $500 + GST. There's a one-off $250 + GST setup fee per new starter to cover onboarding, device setup and security configuration. Same unlimited support, same full security stack.
Think of the discount as a hand up while you hire, not a permanent second plan. Once the discount window closes you are a team, and your whole account sits on Ultimate at $500 + GST per user: unlimited support for everyone, the account management layer and the compliance certifications your customers start asking about. If your team ends up needing a lighter support model instead, Flex and Advantage run the same managed stack with fewer support hours. We'll walk you through the move when you get there.
Why flat fee matters
Predictable
The same invoice every month. Budget your IT like you budget your rent.
No hesitation
When support is unlimited, you call us the moment something's off, instead of putting up with a slow laptop for six months.
Aligned incentives
We don't make more money when things break. We make money when your IT just works, so it's in our interest to keep it that way.
Everything a one-person business needs.
Nothing it doesn't. All in the one price.
Unlimited IT support
Call, email or message us as often as you need. Remote support during business hours with no per-ticket or hourly charges.
Managed productivity suite
A licensed business productivity and collaboration suite: email, documents, spreadsheets, presentations, chat and meetings, 1TB of file storage and an intranet, plus device management and identity security.
Managed endpoint protection (EDR)
Enterprise-grade endpoint detection and response for your device, licensed with your suite and configured properly by us.
24/7 managed detection and response (MDR)
A real Security Operations Centre watching your device around the clock. If something malicious gets in, humans detect it, isolate it and kick it out.
Managed identity threat detection and response (ITDR)
24/7 protection for your cloud identity. Detects stolen logins, dodgy inbox rules and session hijacks before your email gets used against you or your clients.
DMARC, SPF & DKIM management
We set up and monitor your email authentication so your emails land in inboxes, not junk folders, and scammers can't send email pretending to be you.
Basic website + hosting + SSL
A simple, professional brochure-style website built and hosted for you, plus your SSL certificate kept current. Australian-hosted for speed and support, backed up regularly, and kept up to date so you are not paying a separate web developer just to keep the lights on.
Domain renewal
Your business domain renewed every year, on us. No more surprise renewal emails or accidentally letting your domain lapse.
Compliance management platform
Automated compliance tracking, policy management and evidence collection. Keeps your security and compliance documentation audit-ready without the spreadsheet nightmare.
Managed password manager
Enterprise-grade password manager for your business. Secure vault, password sharing, breach monitoring and dark web alerts, all managed by us.
Remote monitoring and management (RMM)
Remote monitoring and management of your device. Automated patching, uptime monitoring, remote access for support, and proactive alerting before things go wrong.
Security awareness training
Ongoing phishing simulations and short, practical security training modules for your staff. Builds a human firewall and ticks the training box for compliance frameworks like SMB1001 and Essential Eight.
Immutable cloud backup
Your cloud productivity data backed up automatically. If you ever lose an email, a file or a whole mailbox, we can get it back. Just keep your files in your managed cloud storage so they're covered.
Bought separately, this stack would cost you well over $1,000 a month, before you've paid for a single hour of support.
The honest fine print
We'd rather you read this before you sign than be surprised after.
One user, your business.
The plan covers one person and up to two business devices (a laptop and a desktop, for example), plus your phone for email and the cloud suite. For as long as you are a one-person business, you stay on One at $450 + GST a month. Need to add staff? Extra users join on the Ultimate plan at half price ($250 + GST a month instead of $500) for the first 6 months, or until you've added 5 users, whichever comes first. That discount exists to support you through hiring. Once the window closes, your account moves onto Ultimate at the standard $500 + GST per user and One is retired. There's also a one-off $250 + GST setup fee per new starter to cover onboarding, device setup and security configuration.
Unlimited means unlimited support, not unlimited projects.
Day-to-day help, fixes, questions and maintenance are all included. Bigger one-off jobs like office relocations, new website builds, data migrations or setting up a whole new system are quoted separately, always before we start.
Business hours, remote first.
Unlimited support is delivered remotely, Monday to Friday, 8am to 5pm AEST. After-hours, on-site and 24/7 support are available when you need them, at our standard rates or as part of an agreed uplift.
Backups are included and tested.
Cloud backup covers your device and your cloud productivity data (email, personal cloud storage, intranet sites). Backups are immutable, so ransomware can't touch them, and we run test restores so we know they work before you need them.
Security training is ongoing.
Security awareness training runs year-round. Short modules and simulated phishing emails keep you sharp and give you the evidence you need for SMB1001, Essential Eight and cyber insurance applications.
Fair use applies.
If usage patterns look like more than one person is using the plan, we'll have a friendly chat about the right plan for you.
Standard hosting and domain.
Includes hosting for one standard business website and renewal of one standard domain (such as .com.au or .com). High-traffic sites, online stores or premium domains may need an upgraded plan.
Hardware is not included.
We'll recommend, source and set up hardware for you, but the gear itself is billed at cost plus our standard margin. No mark-up surprises.
Third-party software beyond the stack.
Licences for software outside the included list, such as accounting, creative or industry-specific apps, stay on your account. We'll still help you use them day to day.
3-month minimum, then month to month.
Cancel any time after that with 30 days' notice. Your data, domain and cloud tenancy are yours and leave with you, no lock-in.
Questions, answered
Yes, for day-to-day IT support delivered remotely during business hours (Monday to Friday, 8am to 5pm AEST). Call us 40 times a month if you need to. After-hours and 24/7 support is available when you need it. What it does not cover is project work (new builds, migrations, relocations), which we quote separately and always up front. Fair use applies, meaning the plan is for one person, not shared across a team.
Ready to never think about IT again?
Onboarding takes about a week, we do the heavy lifting, and your first invoice is your only surprise-free bill of the month.