Remote SupportGoogle Workspace
Google Workspace, set up properly and looked after.
Most Google Workspace accounts were set up in an afternoon and never touched again. Files are shared with anyone who has the link, former staff still have access, and nothing is backed up.
We fix that, then look after it, so your team has one place to go when something goes wrong.
What changes
What is different when we look after it.
One person to call
Password resets, new staff, shared drives and email problems all come to us. When something breaks, we own it until it is fixed.
Sign-ins are locked down
Two-step sign-in for everyone, rules on which devices can open company files, and alerts when a login looks wrong.
Your email cannot be faked as easily
We set up the email records (SPF, DKIM and DMARC) that stop criminals sending mail that looks like it came from you.
Files are organised and backed up
Shared drives set up by team, sharing rules that stop files leaking outside, and a separate backup so deleted work can be restored.
Staff come and go cleanly
New starters are ready on day one. When someone leaves, their access is removed the same day and their files are handed over.
What happens
How we take it over.
On Microsoft 365 instead? See our Microsoft 365 support page.
- 01
Review
We look at your current setup, users, sharing and security settings.
- 02
Fix the basics
Two-step sign-in, email records, sharing rules and backup.
- 03
Move if needed
Moving from Microsoft 365 or another email provider, done out of hours with mail, files and calendars carried across.
- 04
Look after it
Day-to-day help for your staff, plus regular checks of security settings and licences.
The questions we get asked the most.
- Should we use Google Workspace or Microsoft 365?
- Both work well. Google Workspace suits teams who live in the browser and want simple sharing. Microsoft 365 suits businesses that rely on desktop Word and Excel or industry software built for Windows. We support both and will tell you honestly which fits.
- Can you move us from Microsoft 365 to Google Workspace?
- Yes, and the other way. Email, calendars, contacts and files are moved across, usually over a weekend, and we check everything before staff log in on Monday.
- Does Google back up our data?
- Google keeps its service running, but it is not a backup of your data. If a file is deleted or encrypted and the retention window passes, it is gone. We add a separate backup so it can be restored.
- Can you set up Gemini for our team?
- Yes. We turn on Gemini in Gmail, Docs and Meet for the people who need it, set rules on what data it can use, and show staff how to use it for real tasks like drafting replies and summarising meetings.
- Do you work outside Brisbane?
- Yes. Google Workspace support is done remotely, so a business anywhere in Australia gets the same engineers and the same help.
Who can open your company files right now?
Talk to us and we will find out.