RemoteLive service status
Is it you, or is it Microsoft?
Live health for the platforms our clients rely on, from Microsoft 365 and Google Workspace to Xero, MYOB, Zoom and Telstra. Sourced straight from each vendor's status page, refreshed every 5 minutes.
Check here first. If the board is green and it is still broken, we are a phone call away.
- 70 platforms
- Straight from each vendor
- Refreshes every 5 minutes
Quick checks
Before you call, try these.
Most of what feels like an outage is one of a handful of things. Pick what is happening and work down the list. If none of it helps, call us and tell us what you have already tried.
Cannot sign in to Microsoft 365
Check the Microsoft 365 tile on the board first. If it is green, the problem is usually the account, the device or the network, not Microsoft.
- Try signing in at office.com in a private browser window
- Check your phone for an MFA prompt you have not approved
- Try another device or network, such as your phone on mobile data
- If you see an account locked message, call us rather than retrying
Teams or Zoom calls dropping
Call quality is usually the local connection, not the platform. Check the Teams or Zoom tile, then test your own link.
- Move closer to the Wi-Fi access point, or plug in a cable
- Close other video, large downloads and cloud syncs
- Restart the Teams or Zoom app, not just the call
- Ask a colleague in the same office if theirs is fine
Email not arriving
Delayed mail is often stuck in quarantine or a rule, not lost. Check the Microsoft 365 or Google tile for Exchange or Gmail incidents.
- Check Junk and the quarantine notice email
- Look for an inbox rule that moved or deleted it
- Ask the sender for the exact time and the bounce message, if any
- Never resend bank details by email to test it
Internet slow or down
Check whether it is one device or the whole office. The Telstra and Cloudflare tiles show wider network problems.
- Try a website you rarely use, so it is not cached
- Restart the device, then check if others are affected
- If the whole office is down, check the modem and NBN box lights
- Do not reset the firewall or router to factory settings
Xero, MYOB or an online app down
Accounting and business apps run on the vendor's cloud. If their tile shows an incident, the fix is on their side and waiting is usually the answer.
- Check the app's tile and its detail
- Try another browser, and clear the cache for that site
- If only you are affected, sign out fully and back in
- Note the time and any error message for the vendor
Printer or scanner not working
Printers are rarely a cloud outage. It is usually the device, the queue or a driver.
- Check paper, toner and error lights on the printer
- Clear stuck jobs from the print queue
- Turn the printer off and on, then try again
- Scan to email failing often means a changed password or mail setting, so tell us
Live status
Every platform, one board.
Services with an incident are pinned to the top. Search for a product, or pick one to see the detail and a link to the vendor's own status page.
Active issues (14)
Workplace & Productivity
9Collaboration & Knowledge
8Dev & Project Tools
5Cloud & Infrastructure
4Web, CDN & App Delivery
6Security, Identity & Resilience
10RMM & MSP Tools
1Monitoring & Observability
5Business Apps & CRM
4Finance & Payments
4Monitoring 70 platforms across 10 categories. Auto-refreshes every 5 minutes.
Get the daily status digest
A summary of platform health delivered to your inbox every morning at 8am AEST. Active incidents called out clearly, and you can unsubscribe any time.
When a service really is down
What to do while you wait.
- Confirm it is the vendorOpen the service on the board. An active incident with your symptom means the fix is on their side.
- Find the workaroundMost incidents hit one part: Outlook on the web often works when the desktop app does not, and Teams usually still works on a phone.
- Tell your team onceOne message saves twenty tickets. Point people to this page so they can check for themselves.
- Log it if it affects workWe can raise it with the vendor, check your tenant's own health and tell you if it is wider than reported.
- Call for anything urgentIf staff cannot work, or it looks like a security problem rather than an outage, call 07 3114 2808.
Behind the board
Public status is the start. Your own systems are the rest.
This board shows what each vendor publishes about its own platform. It is a fast first check, and it is the same view our help desk starts from when calls come in.
For managed clients we go further. Our tools watch your devices, network and Microsoft 365 tenant around the clock, so we often know about a problem before you do. When a vendor outage affects you, we tell you what is happening and what to do, rather than waiting for the tickets.
If something looks like an outage but could be an attack, such as sudden sign-in failures or missing email, treat it as urgent and call us. A compromised account can look a lot like a broken one.
70
platforms on the board, from Microsoft 365 to Xero and Telstra
5 min
between automatic refreshes while the page is open
8am
AEST daily digest, with active incidents called out
Getting help
From "is it down?" to fixed.
- Step 1Check the board
Find the service and look for an active incident.
- Step 2Try the quick checks
Work down the list for what is happening to you.
- Step 3Log a ticket
Tell us what you tried. It saves time on the first call.
- Step 4We take it from there
We check your tenant and network, chase the vendor and keep you posted.
Read, learn and connect
Free to read. Written by the people who do the work.
Everything here is free, with no email gate on the guides. If you want help putting any of it into practice, the same engineers are a phone call away.
- GuidesPlain English guides written by the engineers who do the work.
- News and blogWhat changed this week and what it means for your business.
- Resource LibraryFree checklists to download and keep.
- AI Ethics and GovernanceHow we keep AI safe, explainable and accountable.
- Threat LandscapeLive threats, patches and alerts for Australian businesses.
- 2026 Threat ReportThe year's attacks on small business, read for Australia.
- Service StatusIs it you or is it Microsoft? Check here first.You are here
- EventsWhere to meet the team in person this year.
Get help your way
Six ways to reach us. Pick whichever suits you.
Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.
- Call 07 3114 2808
An engineer answers Monday to Friday, 8am to 5pm AEST. After hours, weekends and public holidays, Chip, our AI agent, answers on the same number or on 07 3180 0965, logs it and escalates urgent incidents to the on-call engineer.
Call now - Email the helpdesk
Send it to helpdesk@realbytes.com.au and a ticket is logged straight away, with a reference number you can quote.
Email us - Client portal
Log and follow your tickets, see what we are working on and who has it.
Open the portal - Remote support
When an engineer asks to see your screen, start a secure session here. You start it, so nobody sees your screen until you do.
Start a session - Chat in Microsoft Teams
Clients can message Chip, our AI assistant, in Teams to log a request without leaving their desk.
How clients reach us - Service status
Check whether Microsoft 365 or another cloud service is down before you lose an hour troubleshooting.
See live status
Questions
What people ask about service status.
Where does the status information come from?
Directly from each vendor's own public status page or status API, such as Microsoft 365, Google Workspace, Xero, MYOB, Zoom, Cloudflare and Telstra. We do not edit it. Pick any service to see the detail and a link to the vendor's own page.
How often does it update?
The board refreshes itself every 5 minutes while the page is open, and you can refresh it by hand at any time. It pauses when the tab is in the background, so it does not use data for nothing.
The board says everything is fine, but it is not working for us. Now what?
Vendor status pages often lag behind real problems, and some issues only hit one region or one tenant. Try the quick checks on this page, then log a ticket or call us on 07 3114 2808. If it is affecting several people, call rather than email.
Can I get told when something goes down?
Yes. Sign up for the daily status digest at the foot of the board. It arrives at 8am AEST with any active incidents called out. Managed clients also hear from us directly when an outage affects them.
Is Microsoft 365 down for everyone, or just us?
Check the Microsoft 365 tile first. If it shows an incident, the detail tells you which services are affected. If it shows operational but you have a problem, it may be specific to your tenant, your network or your device. That is when to call us, because we can see your tenant's own service health and sign-in logs.
Next step
Still broken? We will sort it.
Call the help desk or log a ticket. A Brisbane engineer will look at your systems, not just the public status page.
Keep reading
- IT Help Desk and Support Call, email or log it. An engineer owns it until it is fixed.
- Threat Landscape Live threats, patches and alerts for Australian businesses.
- Client experience Chip in Teams, the portal and how we keep you posted.
- Why is our IT slow? The usual causes, and what to fix first.
- Business internet guide Choosing a connection that keeps working.
- News and blog What changed this week and what it means for you.
Checked 30 October 2026. Status data comes from each vendor's public status page or API.