RemoteIT help desk and support
Something stopped working. One call gets it fixed.
Call us and an engineer who already knows your setup picks it up. We fix it remotely or come to you, and it stays with us until it is fixed.
- Brisbane engineers
- No offshore call centres
- Remote, onsite and cloud
What happens
The calls we take every week, and what happens next.
You do not need to know what is wrong, just what has stopped working. Pick one.
A laptop will not start
We try the quick fixes with you on the phone first. If it is hardware, we arrange the warranty claim or a loan device, and restore the person's files and settings onto whatever they use next.
- Files back from OneDrive or backup
- Warranty chased for you
Email or Teams stopped syncing
We check whether it is one person or the whole office, fix the account or the app, and check nothing else was changed while it was broken.
- Microsoft 365 and Google Workspace
- Remote fix, usually while they keep working
A new starter on Monday
Tell us their name and role. The account, licences, laptop and access are ready before they arrive, so they sign in and start on day one.
- Laptop set up before it arrives
- Access matched to their role, nothing extra
The printer, again
Printers, scanners and the office network are ours too. We fix it, then look at why it keeps happening so you stop calling about it.
- Onsite across South East Queensland
- Root cause, not just a restart
Someone clicked a bad link
Call straight away. We lock the account if needed, check the device, pull the email from every inbox and tell you plainly what was exposed.
- Security team and help desk are the same people
- 24/7 detection on every plan
- Help reporting it to ASD on 1300 CYBER1 (1300 292 371)
What you would pay
Pick the plan that matches how your team works.
Move the slider to your headcount and choose how often people need help. The estimate uses our published prices.
Each request is counted at about 30 minutes, the same rule our pricing page uses.
Estimate, a month, ex GST
$2,910on Flex
Every plan carries the same security stack. On-site work and projects are quoted separately. Your figure is confirmed against your setup before you commit.
Reach us
Three ways in. One team behind all of them.
- Call07 3114 2808
Fastest for anything urgent. A Brisbane engineer answers.
- Emailhelpdesk@realbytes.com.au
Every email becomes a ticket, so nothing gets lost.
- Client portalLog a ticket
Track progress and see what was done, any time.
What we look after
- Laptops, desktops and phones
- Printers and scanners
- Microsoft 365 and Google Workspace
- Cloud apps and staff sign-ins
- Office network and internet
- New starters and leavers
How it works
One team, from first call to fixed.
- Step 1You tell us, however suits you
Call 07 3114 2808, email helpdesk@realbytes.com.au, or log it in the portal.
- Step 2An engineer who knows you picks it up
The same Brisbane engineers look after you every time, so nobody asks you to explain your office from scratch.
- Step 3We fix it remotely, or come to you
Most problems are sorted over a secure connection while staff keep working. If it needs hands on it, an engineer comes to you.
- Step 4We own it until it is fixed
It stays with us until it works again, and we tell you what happened and what we did.
Core services
One team. Eight ways to use it.
Every core service is run by the same Brisbane engineers, so the person who sets up your laptop is the one who answers when it breaks. Most clients use several.
- Managed ITIT and security from one team, watched day and night.
- IT Help Desk & SupportCall, email or log it. A Brisbane engineer owns it until it is fixed.You are here
- Co-Managed ITExtra engineers for the IT team you already have.
- Device ManagementEvery laptop and phone updated, encrypted and accounted for.
- IT Strategy & vCIOA written plan, a real budget and a quarterly sit-down.
- IT ProcurementDevices that arrive set up and ready to work.
- Vendor ManagementOne number for your internet, phone and software suppliers.
- Labour HireOur engineers on your project, for as long as it takes.
Get help your way
Six ways to reach us. Pick whichever suits you.
Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.
- Call 07 3114 2808
An engineer answers Monday to Friday, 8am to 5pm AEST. After hours, weekends and public holidays, Chip, our AI receptionist, answers and logs the details for the team.
Call now - Email the helpdesk
Send it to helpdesk@realbytes.com.au and a ticket is logged straight away, with a reference number you can quote.
Email us - Client portal
Log and follow your tickets, see what we are working on and who has it.
Open the portal - Remote support
When an engineer asks to see your screen, start a secure session here. You start it, so nobody sees your screen until you do.
Start a session - Chat in Microsoft Teams
Clients can message Chip, our AI assistant, in Teams to log a request without leaving their desk.
How clients reach us - Service status
Check whether Microsoft 365 or another cloud service is down before you lose an hour troubleshooting.
See live status
Questions
What people ask before they call.
What is the difference between onsite, remote and cloud IT support?
Remote support means an engineer fixes the problem over a secure connection, so nobody leaves their desk. Onsite support means an engineer comes to your office for things that need hands, like new network gear or a failed computer. Cloud support covers email, files and apps that live online, such as Microsoft 365 or Google Workspace. Most businesses need all three, and you get all three from the same team.
Do you offer pay as you go support or only contracts?
Both. Flex is pay as you go at $185 an hour. Advantage includes about 30 minutes per person a month, pooled across the team, then $175 an hour. Ultimate is unlimited remote support in business hours, for teams of 10 or more. You can start on Flex and move up when it makes sense.
How fast do you respond?
A Brisbane engineer picks up new tickets in business hours, Monday to Friday, 8am to 5pm AEST. If it is urgent, ring 07 3114 2808 rather than waiting on an email. From Advantage up you get response times in writing: P0 emergencies within 1 hour, P1 outages within 2 hours and P2 urgent issues within 4 business hours.
What should we do if we think we have been hacked?
Call us on 07 3114 2808 straight away. Unplug the affected computer from the network but leave it switched on, so the evidence survives. We lock the affected accounts, contain the device and work out what was touched. ASD takes cybercrime reports through ReportCyber or 1300 CYBER1 (1300 292 371), and we help you lodge one. If your business is covered by the Privacy Act and personal information may have been exposed, you are expected to assess it within 30 days and notify the OAIC and the people affected if serious harm is likely, so we help gather what you need for that too.
Do you support businesses outside Brisbane?
Yes. Most support happens remotely, so a business in Cairns, Townsville, Hobart or Adelaide deals with the same engineers and the same help desk as one in Brisbane. On-site visits are covered across South East Queensland. If you are further away and need someone on site, ask and we will tell you plainly what we can arrange.
Can you support a mix of office and remote staff?
Yes. Most of our clients have people in the office, at home and on the road. We look after their laptops, phones and sign-ins the same way wherever they are working, and a lost laptop can be locked before anyone gets into it.
Next step
Tell us what keeps breaking.
A short call with an engineer about how your team works and what is slowing them down. You leave knowing which plan fits and what it costs.
Keep reading
- Pricing Every plan, side by side, and a quote in two minutes.
- Managed IT and security Help desk plus 24/7 security, from one team.
- Our engineers The people who answer when you call.
- Managed IT in Brisbane Onsite support across South East Queensland.
- Device management Laptops and phones set up, updated and locked if lost.
- Life as a client What working with us looks like, week to week.
Checked 30 October 2026. Prices are in AUD, ex GST. Prices, hours and response times are from our pricing page. Estimates assume about 30 minutes a request. ASD: report a cybercrime (ReportCyber); OAIC: Notifiable Data Breaches scheme