RemoteESG commitment
Technology with purpose.
Our commitment to environmental, social and governance principles is not a checkbox. It is built into how we work, who we partner with and the advice we give clients every day.
"We believe responsible IT is good IT. When we build systems that are secure, efficient and inclusive, everyone wins." Philip Verner, Founder and Director.
- SMB1001:2026 Gold
- Cisco Environmental Sustainability Specialization
- Blue Card accredited staff
Our framework
The three pillars.
Environmental, social and governance: the principles that guide every decision we make.
Environmental: smarter technology, less waste
Technology has a real environmental cost. Our job is to help reduce unnecessary hardware, energy use, travel and waste through better design and better operating choices.
- Cloud-first solutions reduce reliance on unnecessary on-site infrastructure and ageing hardware
- Remote support cuts avoidable travel while still delivering fast, effective service
- Paperless delivery across proposals, reports, documentation and client communication
- Hardware lifecycle planning helps clients get more from equipment and replace less
- Responsible disposal and recycling built into refresh and replacement programs
- Supported by our Cisco Environmental Sustainability Specialization
Social: technology that supports people
Technology should make work easier, safer and more accessible. Good IT is not just about systems. It is about helping people do their jobs with confidence.
- Practical IT for schools, businesses and community organisations
- Support and advice in clear language, without unnecessary jargon
- Regional and remote organisations get the same service and strategic guidance as metro clients
- Flexible and remote work enabled through secure, modern workplace setups
- Ongoing training, upskilling and development across our team
- Blue Card accredited staff for work in environments involving children and schools
Governance: clear standards, real accountability
Trust is earned through strong process, honest advice and secure delivery. Clients trust us with critical systems, data and continuity, so we take governance seriously.
- Certified Gold under SMB1001:2026, issued by CyberCert
- ASD Cyber Security Partnership Program Network Partner
- Standalone terms covering data handling, onboarding, offboarding and a 60 day customer data return period
- Clear documentation and transparent reporting across projects, support and managed services
- Privacy and secure data handling aligned with the Privacy Act 1988 (Cth)
- Vendor-neutral recommendations based on need, fit and risk, not the highest margin
- Straightforward contracts, transparent pass-through of third-party costs, no hidden surprises
Try it
How sustainable is your IT?
Eight practical habits that cut waste, cost and risk at the same time. Tick the ones you do today.
Tick each habit your business has today.
Where you stand
0of 8 habits in place
8 gaps to close.
- Old on-site servers retired or planned for retirementAgeing servers burn power around the clock and often run half empty.
- A hardware lifecycle planPlanned replacement gets more years from each device and avoids rushed buys.
- Retired devices wiped and recycled properlyLandfilled laptops leak both toxins and data.
- Most support is done remotelyEvery avoided trip is time and emissions saved.
- Paperless by defaultLess printing, less storage, faster sign-off.
- Licences right-sized each yearPaying for idle licences is waste, even if it does not look like it.
- Devices sleep when not in useSmall settings add up across a whole office.
- Suppliers checked for sustainability and ethicsYour supply chain is part of your footprint.
Most of these save money as well as waste.
In practice
How we live our values.
Principles mean nothing without action. This is where our ESG commitments show up in real life.
- E-waste responsibility
Hardware replacements go through accredited e-waste partners to keep electronics out of landfill.
- Carbon-conscious cloud
We prioritise cloud providers with published renewable energy commitments, including Microsoft Azure and its data centre sustainability goals.
- Education and community
Real Bytes and its founding firms have supported Queensland schools for over a decade with affordable, purpose-built IT for students and teachers.
- Remote-first operations
Our remote support model cuts unnecessary site visits, lowering emissions while keeping service fast.
- Ethical data practices
We treat every client's data with the care we give our own. Compliant, encrypted and never monetised.
- Supply chain integrity
We partner with vendors who meet our standards for ethical sourcing, labour practices and environmental management.
Making your IT lower waste
Less waste, without less IT.
- Step 1See what you have
An inventory of devices, servers and licences, and how old each one is.
- Step 2Plan replacements
A lifecycle plan so devices are replaced on schedule, not in a panic.
- Step 3Right-size and move
Retire idle servers and licences, and move what fits to efficient cloud platforms.
- Step 4Dispose properly
Wipe, refurbish where worthwhile, and recycle the rest through accredited partners.
Core services
One team. Eight ways to use it.
Every core service is run by the same Brisbane engineers, so the person who sets up your laptop is the one who answers when it breaks. Most clients use several.
- Managed ITIT and security from one team, watched day and night.
- IT Help Desk & SupportCall, email or log it. A Brisbane engineer owns it until it is fixed.
- Co-Managed ITExtra engineers for the IT team you already have.
- Device ManagementEvery laptop and phone updated, encrypted and accounted for.
- IT Strategy & vCIOA written plan, a real budget and a quarterly sit-down.
- IT ProcurementDevices that arrive set up and ready to work.
- Vendor ManagementOne number for your internet, phone and software suppliers.
- Labour HireOur engineers on your project, for as long as it takes.
Get help your way
Six ways to reach us. Pick whichever suits you.
Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.
- Call 07 3114 2808
An engineer answers Monday to Friday, 8am to 5pm AEST. After hours, weekends and public holidays, Chip, our AI agent, answers on the same number or on 07 3180 0965, logs it and escalates urgent incidents to the on-call engineer.
Call now - Email the helpdesk
Send it to helpdesk@realbytes.com.au and a ticket is logged straight away, with a reference number you can quote.
Email us - Client portal
Log and follow your tickets, see what we are working on and who has it.
Open the portal - Remote support
When an engineer asks to see your screen, start a secure session here. You start it, so nobody sees your screen until you do.
Start a session - Chat in Microsoft Teams
Clients can message Chip, our AI assistant, in Teams to log a request without leaving their desk.
How clients reach us - Service status
Check whether Microsoft 365 or another cloud service is down before you lose an hour troubleshooting.
See live status
Questions
What people ask about our ESG commitments.
What does ESG mean for an IT provider?
ESG is how we hold ourselves accountable for the environmental, social and governance impact of the technology we deliver. For Real Bytes it covers lower-waste IT design, secure and ethical data handling, and the certifications and standards we maintain.
Is Real Bytes certified for cybersecurity governance?
Yes. We are certified Gold under SMB1001:2026, issued by CyberCert after an independent assessment, and we are an ASD Cyber Security Partnership Program Network Partner.
How does Real Bytes handle client data when an engagement ends?
We make your Customer Data available to you for a 60 day offboarding period, then securely wipe or dispose of it in line with our Terms and Conditions. Your data is never monetised.
Does Real Bytes have an environmental sustainability credential?
Yes. We hold the Cisco Environmental Sustainability Specialization and prioritise cloud providers with verified renewable energy commitments, hardware lifecycle planning and responsible e-waste disposal.
Does Real Bytes work with schools?
Yes. Our Blue Card accredited staff support Queensland schools with purpose-built, affordable IT for students and teachers, and we have done so for over a decade.
Next step
Want an ethical IT partner?
When you choose Real Bytes, you are choosing a team that cares about your outcomes and about doing right by your people, your data and the planet.
Keep reading
- Community How we give back.
- About Real Bytes Our story and values.
- Our services Everything we do.
- IT procurement Devices that arrive set up and ready.
- Cloud services Move what fits to the cloud.
- SMB1001 certification The standard we hold ourselves to.
Checked 30 October 2026. Check our certificate: CyberCert: Real Bytes SMB1001:2026 Gold; Privacy Act 1988 (OAIC)