RemoteLaptops, phones and tablets
Every work device updated, encrypted and accounted for.
Most businesses cannot say how many laptops they have, which ones are out of date, or what is on the phone someone left in a taxi. We look after every Windows PC, Mac, iPhone and Android from one place.
- Microsoft Intune
- Jamf Pro for Apple
- Windows, Mac, iOS and Android
What changes
What is different once we manage your devices.
Pick one and see how it works day to day.
Updates happen without asking staff
Windows, macOS, iOS and app updates are pushed on a schedule. Nobody has to remember, and nobody can put them off forever.
- Operating system and third party app patching
- Devices that fall behind are flagged and fixed
A lost laptop is not a breach
Every device is encrypted. If one is lost or stolen, we lock it or wipe it remotely, often before anyone could get into it.
- Encryption checked on every device
- Remote lock and wipe
New starters are ready on day one
A new laptop signs in, pulls down its apps and settings and is ready to work. No one has to set it up by hand.
- Shipped straight to the staff member
- Same setup in every city
Personal phones stay personal
Staff can read work email on their own phone. If they leave, we remove the work apps and data and leave their photos alone.
- Intune app protection, not full control
- Work data cannot be copied to personal apps
You can prove it
One report shows every device, whether it is up to date and whether it is encrypted. Useful for insurers, auditors and the Essential Eight.
- Device, user and app inventory
- Evidence for SMB1001 and Essential Eight
Count your fleet
How many devices are we talking about?
Put in rough numbers. You will see what each device would be managed with, and what that does for your Essential Eight.
Your fleet
32work devices
- Windows PCs 15
- Macs 3
- iPhones and iPads 10
- Android phones 4
- Windows PCs managed with Microsoft Intune
- Macs managed with Jamf Pro with Intune
- iPhones and iPads managed with Jamf Pro with Intune
- Android phones managed with Microsoft Intune
- 6 personal phones: Intune app protection, work data only, removable without touching photos
Microsoft 365 Business Premium already includes Intune, so for most clients the licence is paid for. It is the setup and the upkeep that are missing.
Patching apps, patching operating systems and application control are three of the Essential Eight, and all three run through device management.
How it works
Four steps, without stopping work.
- Step 1Count what you have
We list every laptop, phone and tablet, who uses it and what state it is in.
- Step 2Set the rules
Encryption, updates, passcodes and which apps are allowed, agreed with you.
- Step 3Enrol the devices
We move devices over in batches so work is not interrupted.
- Step 4Keep them in line
We watch for devices falling behind and fix them. When something breaks, we own it until it is fixed.
Core services
One team. Eight ways to use it.
Every core service is run by the same Brisbane engineers, so the person who sets up your laptop is the one who answers when it breaks. Most clients use several.
- Managed ITIT and security from one team, watched day and night.
- IT Help Desk & SupportCall, email or log it. A Brisbane engineer owns it until it is fixed.
- Co-Managed ITExtra engineers for the IT team you already have.
- Device ManagementEvery laptop and phone updated, encrypted and accounted for.You are here
- IT Strategy & vCIOA written plan, a real budget and a quarterly sit-down.
- IT ProcurementDevices that arrive set up and ready to work.
- Vendor ManagementOne number for your internet, phone and software suppliers.
- Labour HireOur engineers on your project, for as long as it takes.
Get help your way
Six ways to reach us. Pick whichever suits you.
Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.
- Call 07 3114 2808
An engineer answers Monday to Friday, 8am to 5pm AEST. After hours, weekends and public holidays, Chip, our AI receptionist, answers and logs the details for the team.
Call now - Email the helpdesk
Send it to helpdesk@realbytes.com.au and a ticket is logged straight away, with a reference number you can quote.
Email us - Client portal
Log and follow your tickets, see what we are working on and who has it.
Open the portal - Remote support
When an engineer asks to see your screen, start a secure session here. You start it, so nobody sees your screen until you do.
Start a session - Chat in Microsoft Teams
Clients can message Chip, our AI assistant, in Teams to log a request without leaving their desk.
How clients reach us - Service status
Check whether Microsoft 365 or another cloud service is down before you lose an hour troubleshooting.
See live status
Questions
What people ask before they call.
What is device management?
Software that lets us set up, update and secure every work laptop, phone and tablet from one place. Without it, you rely on each person to update and protect their own device, which is where most gaps start.
What tools do you use?
Microsoft Intune for Windows and Android, which is included in Microsoft 365 Business Premium. For Macs, iPhones and iPads we use Jamf Pro alongside Intune, so you still get one view of every device.
Can staff use their own phones?
Yes. We protect the work apps on the phone rather than taking over the whole device. If someone leaves, we remove only the work data and leave their photos alone.
Does this help with the Essential Eight?
Yes. Patching applications, patching operating systems and application control are three of the eight strategies, and device management is how they get done and evidenced.
What about ASD's new Essentials series?
ASD published the Essentials series in October 2026 as the successor to the Essential Eight, with chapters for enterprise IT, cloud and operational technology. The Essential Eight stays current while both run side by side. ASD has not set a changeover date yet. In a June 2026 interview, ACSC said deprecation would probably start in about 12 months, with retirement at 24 months, but that is not published guidance. Patching and application control carry straight over, so device management work done now still counts.
How many computers are still on Windows 10?
In September 2026, 18.6% of Windows desktop web traffic in Australia still came from Windows 10, according to StatCounter, almost a year after Microsoft ended support. Device management shows exactly which of yours are, so they can be upgraded or replaced in order.
Next step
Do you know which laptops are out of date?
Talk to us and we will help you find out. Most businesses are surprised by the answer.
Keep reading
- Essential Eight Where device management fits in ASD's eight strategies.
- The ASD Essentials series What is replacing the Essential Eight and when.
- IT procurement New laptops that arrive enrolled and ready.
- Microsoft 365 The licences that already include Intune.
- Security gaps tracker A quick self-check across the practical basics.
- IT help desk Who you call when a device misbehaves.
Checked 30 October 2026. Intune is included in Microsoft 365 Business Premium as Intune Plan 1, which covers company and personal devices. Microsoft Learn: device management in Business Premium; StatCounter: Windows versions in Australia; ASD Essentials series reading guide