Question 1

How much can we save on hardware through Real Bytes?

Accepted Answer

Typical savings are 15-25% compared to retail purchasing. For a business buying 50 PCs/year, that's $5,000-10,000+ in annual savings. We negotiate volume discounts with major vendors and also help you avoid overspecified devices.

Question 2

Do we need to buy hardware through Real Bytes?

Accepted Answer

No, but we recommend it because we can ensure devices are compatible with your environment, properly imaged with your security and compliance settings, and tracked in asset management. Devices purchased independently often create support headaches.

Question 3

What hardware platforms do you support?

Accepted Answer

We source across all platforms. Windows PCs, Macs, Linux systems, servers, networking equipment, and peripherals. We handle heterogeneous environments and ensure everything integrates smoothly with your infrastructure.

Question 4

What's the hardware procurement process?

Accepted Answer

You tell us your needs, we recommend devices and suppliers, confirm specs and pricing, manage the purchase, arrange delivery and imaging, and deliver ready-to-deploy hardware to your team. We handle supplier relationships, warranty management, and logistics.

Question 5

Do you provide device configuration and imaging?

Accepted Answer

Yes. Devices are configured, imaged with your corporate settings, security policies, and compliance requirements, then delivered ready to deploy on day one. No waiting for setup or configuration.

Question 6

How does asset management tracking work?

Accepted Answer

We maintain full asset inventory, serial number tracking, warranty tracking, depreciation management, and lifecycle planning. This helps you replace ageing devices proactively before they fail and create support burden.

Question 7

Can you help with device refresh planning?

Accepted Answer

Yes. We provide lifecycle planning to replace devices proactively based on age, performance, and cost of ownership. This prevents unexpected failures and spreads refresh costs predictably across budget periods.

Question 8

How do you ensure compatibility with our network?

Accepted Answer

We audit your current environment, understand your requirements, and recommend devices that integrate smoothly. We handle driver updates, BIOS configurations, network connectivity, and security settings during imaging.

Question 9

What about Mac vs Windows procurement?

Accepted Answer

We source and manage both platforms. We understand the total cost of ownership differences, licensing, support requirements, and integration challenges. We recommend the right mix for your organisation.

Question 10

Do you handle enterprise device licensing?

Accepted Answer

Yes. We manage Windows licencing (volume agreements), Microsoft 365 licensing, software licence compliance, and ensure devices are properly licensed before deployment. Non-compliance creates audit and security risks.

Question 11

What about peripherals and accessories?

Accepted Answer

We source compatible peripherals including monitors, keyboards, mice, docking stations, and cables. We coordinate delivery and configuration so teams receive complete, integrated workstations.

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