Remote SupportIT support for Milton firms with people in the office and out on site
For engineering, mining services, energy and professional firms around Park Road and Coronation Drive.
When something breaks, you call an engineer who already knows your setup, and we own it until it is fixed. Most support is done remotely, so a business in Milton gets the same team as one anywhere in Australia.
Milton firms often have half their people somewhere else: on a mine site, a project, or a camp with patchy internet. When an engineer cannot open a drawing from site, or a contractor still has access weeks after the job ended, work stops and risk builds. We look after IT support, security and Microsoft 365 for Milton businesses so it works the same in the office and in the field, and we own every problem until it is fixed.
The problem
What we see in Milton businesses
The firms we support here are mostly engineering consultancies, mining services and energy businesses, and the recruitment, legal and accounting firms that work alongside them. Many run teams that fly in and out to sites, and bring on contractors for a project then let them go.
The problems repeat. Staff on site cannot reach files reliably. Contractor accounts are opened quickly and closed late, or never. Laptops travel to remote sites and sometimes do not come back. And bigger clients send security questionnaires before they will award work, asking for things nobody has written down.
What changes
What you get when we look after your IT
- Files and email that work from a remote site as well as from the office
- Contractor accounts opened when the job starts and closed the day it ends
- A second sign-in step for everyone, so a stolen password is not enough to get in
- Encrypted laptops that can be locked or wiped remotely if one is lost on site
- Backups of drawings and project files that an attacker cannot delete, with restores we test
- Help answering client security questionnaires honestly, with written records to back it up
We work with engineering consultancies, mining services, energy and resources, project management and more, here and in Auchenflower, Toowong, Paddington. When a job needs hands on site, we arrange it.
No lock-in contracts
Stay because the support is good, not because a contract says so.
Billed in arrears
You only pay for support you have already had.
CyberCert Gold
Independently certified to SMB1001 Gold, the standard we work to for clients.
Common questions
Questions Milton businesses ask
Tell us what is not working
An engineer will talk it through and tell you in plain English what we would do first. Milton is part of our managed IT services Brisbane coverage, and the same service runs Australia wide.