Mining IT Services | Remote Sites and OT Security

What we hear

Mining operations challenges.

Why mining operators choose Real Bytes for technology support.

Remote mine sites have unreliable connectivity

Operations across multiple remote locations with limited broadband. Equipment monitoring, production tracking, and safety systems disconnect when connectivity fails. No backup for critical systems.

OT security check

Could ransomware on a laptop reach the plant?

Seven controls between your corporate network and your operational technology. Tick what is in place on every site and copy the gaps.

Tick what is true on every site today, not just head office.

OT separated from the corporate networkA firewall and a one-way flow where it can be, not a flat network.
Vendor remote access through one controlled pathNamed accounts, MFA and a session record, switched on only when needed.
An up-to-date list of OT assetsPLCs, HMIs, historians and the firmware each one runs.
Offline backups of control system configurationsTested restores of PLC programs and HMI projects.
OT network monitoringAlerts on unusual traffic between IT and OT, watched around the clock.
Redundant links to every siteAutomatic failover between two different paths.
An incident plan that covers OTWho can isolate what, and the 12 and 72 hour SOCI reporting clocks.

Where you stand

0of 7 controls in place

7 gaps to close.

OT separated from the corporate networkRansomware on a laptop should never reach SCADA.
Vendor remote access through one controlled pathAlways-on vendor tunnels are a common way into OT.
An up-to-date list of OT assetsYou cannot protect, patch or report on what you cannot see.
Offline backups of control system configurationsGets a plant back without waiting on a vendor.
OT network monitoringExpected under AS IEC 62443 and SOCI risk programs.
Redundant links to every siteA link drop takes production offline within minutes.
An incident plan that covers OTDesignated mining assets must report cyber incidents.

Review your OT security

What you get

Built for operations that never stop.

Remote

connectivity with redundant failover

OT/IT

integration aligned to AS IEC 62443

Safe

records ready for state mine regulators

24/7

helpdesk for round-the-clock operations

What we do

Mining IT services.

Operations, safety, equipment, and production systems integrated and optimised.

Remote site connectivity
Fixed wireless, satellite mesh, and LTE solutions for remote mine sites. Redundant connectivity for critical systems. Bandwidth management across operations.
Fleet and equipment management
Unified systems for tracking haul trucks, loaders, drills, and other equipment. Real-time utilisation, maintenance scheduling, and predictive diagnostics. Integration with operator systems.
Production and process monitoring
Real-time dashboards for ore grades, throughput, recovery rates, and processing performance. Integration with mill control systems and lab data. Production optimisation analytics.
Mining safety and compliance
Digital incident reporting, near-miss tracking, and safety records aligned to state mining WHS regulations. Real-time alerts for hazards and audit-ready documentation for regulators and insurers.
OT and IT integration for mining systems
Secure integration of mill control systems, SCADA and production systems with IT networks. Architecture aligned to AS IEC 62443 and SOCI Act expectations for captured mining assets.
Remote operations support
24/7 helpdesk support for operations teams. After-hours support for round-the-clock mining. Technical support that understands mining operations, not just IT.

Where to go deeper

The services mining operators ask us about most.

ASD Annual Cyber Threat Report 2025-26

Remote sites and industrial systems change the threat picture.

ASD's 2025-26 report confirms attackers increasingly log in rather than break in, and mining operators carry that risk across corporate systems, remote site connectivity and operational technology at once. The report's data breach incident responses rose by more than 66% year on year, which is why identity controls and OT segmentation belong in the same security conversation.

The full threat figures ASD's 2025-26 numbers and what they mean, in one place.

Compliance you actually have

The frameworks that apply to mining and resources.

SOCI Act, state mine safety regs and 24/7 operations. We translate the obligations into a practical control set, implement the technical controls and keep the evidence audit ready.

Security of Critical Infrastructure Act 2018
Mining is a captured sector. CIRMP rules and mandatory cyber incident reporting apply to designated assets.
State mining WHS regulations
Coal Mining Safety and Health Act (Qld), Mining Act 1992 (NSW), MSI Act (WA) and equivalents in SA, NT and Tas.
AS IEC 62443 series
Industrial automation and control system security expected at OT and IT boundaries.
Privacy Act 1988
Workforce, contractor and incident data still triggers Australian Privacy Principles obligations.

Remote site connectivity drops take production offline within minutes.
OT and IT networks are still flat in many operations, exposing SCADA to ransomware.
Equipment telematics often live in vendor silos with no unified production view.
Safety incident evidence still lives in spreadsheets and email.

Services that fit

Services we deliver into mining and resources.

Pulled from our service catalogue and ranked by what mining and resources environments need first.

Reading for mining and resources

Guides that match this work, and where we already do it.

Plain-English explainers our team wrote, hand-picked for this sector, and the cities and regions where we deliver this kind of work every day.

Who we work with

Mining operations roles.

Every operational role benefits from unified, real-time systems.

Site Manager
- Real-time visibility into production and equipment status
- Quick escalation paths for issues without communication delays
- Safety compliance tracking on site without office IT complexity
- Production data that informs shift-by-shift decisions
- Reliable systems that do not fail during peak operations
Operations Director
- Multi-site production dashboards and analytics
- Equipment fleet performance and utilisation tracking
- Safety compliance evidence ready for auditors
- Production optimisation insights and trending
- Cost control through predictive maintenance
Mining Engineer
- Ore grade and recovery rate analysis in real time
- Integration of lab, mill, and equipment data
- Process optimisation based on unified data
- Predictive maintenance for equipment
- Historical data for trend analysis and forecasting
Safety Officer
- Centralised incident and near-miss tracking
- Real-time safety compliance alerts
- Audit-ready documentation system
- Hazard visibility across all operations
- Evidence of proactive safety management

Australian regulatory context

What mining and resources leaders ask us about Australian cyber and data protection law.

Every answer is grounded in the live Australian primary source, with a link to our detailed look and to the responsible regulator. Reviewed against OAIC, APRA, ASD, DISR and Home Affairs sources.

Australian regulatory hub Every rule that touches IT and security, in one place.

Are we a critical infrastructure asset under the SOCI Act?

Most large Australian mining and resources operations are critical infrastructure assets under the Security of Critical Infrastructure Act 2018 (Cth). Responsible entities must register the asset, maintain a Critical Infrastructure Risk Management Program covering cyber, physical, personnel and supply chain hazards, and report cyber security incidents to the Australian Signals Directorate. Significant incidents are reportable within 12 hours, other notifiable incidents within 72 hours. Mandatory ransomware payment reporting under the Cyber Security Act 2024 also applies regardless of turnover.

Ransomware reporting explained SOCI Act 2018

What are the mandatory ransomware payment reporting obligations?

Part 3 of the Cyber Security Act 2024 (Cth) commenced on 30 May 2025. Businesses with annual turnover over $3 million, and all critical infrastructure entities, must report any ransomware or cyber extortion payment to the Australian Signals Directorate within 72 hours of making the payment or becoming aware that a payment has been made on their behalf. Reports are lodged through the ASD ReportCyber portal and sit alongside, not in place of, OAIC notification under the Notifiable Data Breaches scheme.

Ransomware reporting explained Home Affairs guidance

Is the Essential Eight still the benchmark, or are we waiting for the new ASD framework?

Both, for now. ASD published its successor, the Essentials series, on 15 October 2026. The Essential Eight stays current through the transition, ASD has not set a retirement date yet, and existing ML1 to ML3 work counts as evidence towards the Essentials, though ratings do not convert automatically. Keep going with the Essential Eight work you have planned and map it to the Essentials as you go.

The ASD Essentials series ASD Essentials reading guide

How should we approach AI governance in Australia?

The Guidance for AI Adoption, published by the National AI Centre in late 2025, replaced the Voluntary AI Safety Standard of September 2024. It condenses the ten voluntary guardrails into six essential practices: decide who is accountable, understand impacts and plan accordingly, measure and manage risks, share essential information, test and monitor, and maintain human control. Existing obligations under the Privacy Act and Australian Consumer Law still apply to AI use. A shadow AI policy is now table stakes.

AI governance explained Guidance for AI Adoption

What does the new statutory tort for serious invasions of privacy mean for us?

Since 10 June 2025, individuals in Australia can sue any person or organisation that seriously and intentionally or recklessly invades their privacy, whether through intrusion on seclusion or misuse of information. The cause of action is not limited to entities covered by the Australian Privacy Principles. Damages for non-economic loss and punitive damages are capped at the greater of around $478,550 or the maximum amount for defamation non-economic loss. Surveillance, employee records handling, vendor due diligence, and incident response should all be reviewed.

Statutory privacy tort explained OAIC tort guidance

What do Australian cyber insurers actually want to see at renewal?

Australian cyber underwriters now consistently require evidence of six operational controls on proposal forms: MFA on all users (especially privileged), EDR or MDR on all endpoints, tested backups including Microsoft 365, a documented and exercised incident response plan, a patch management cadence, and security awareness training. Renewals through 2025 and 2026 are also beginning to ask about the statutory privacy tort exposure and AI governance posture.

Cyber insurance readiness

How it works

From first walk to running shift after shift.

What we do and what you do at each step. Worked around your shift roster.

Step 1Week 1: We assess your sites and systems
A walk of each site to understand connectivity, equipment, OT and IT networks, and where safety and production data sits. We map what you have before we recommend anything. What you do: You give us site access and introduce us to your operations and safety leads.
Step 2Weeks 2 to 8: We connect sites, equipment and data
Redundant connectivity installed. Fleet management, production dashboards, and safety systems integrated. OT and IT networks isolated to AS IEC 62443. Staged around your shift roster. What you do: You approve the plan and we coordinate installations during planned downtime.
Step 3Ongoing: We keep it running shift after shift
24/7 helpdesk that understands mining. Equipment data, dashboards, and safety records maintained. Quick escalation for production-critical issues without communication delays. What you do: You call one number when something breaks. We own it until it is fixed.

Industries

Every industry we serve. One team running it.

The same Brisbane engineers look after every sector, so what we learn on a mine site or in a medical practice makes the next client safer too.

Get help your way

Six ways to reach us. Pick whichever suits you.

Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.

Questions

What people ask before they call.

How do you connect multiple remote mine sites reliably?

Combination of fixed wireless, satellite, and LTE with redundancy. Each site gets assessed for optimal connectivity mix. Critical systems have automatic failover to ensure no downtime.

Can we integrate with existing mill control and SCADA systems?

Yes. We work with legacy systems using network isolation and data bridges. No operational disruption. Modern analytics layered on top without changing core systems.

What Australian mining regulations should our IT support?

Mining sits under state-based safety regimes: the Coal Mining Safety and Health Act (Qld), the Mining Act 1992 and Work Health and Safety (Mines and Petroleum) Regulation in NSW, the Mines Safety and Inspection Act (WA), and equivalents in SA, NT and Tas. Mining is also a captured sector under the Security of Critical Infrastructure Act 2018, so designated assets carry CIRMP and mandatory cyber incident reporting obligations. Our digital systems support audit evidence, incident logging and the kind of records each regulator expects.

How does fleet management work with different equipment types?

Unified dashboards aggregating data from trucks, loaders, drills, and other equipment. Integration with OEM telematics systems. Standardised metrics for utilisation and maintenance.

Do you support round-the-clock mining operations?

Yes. 24/7 helpdesk support, after-hours incident response, and system monitoring. Our team understands mining operations, not just IT support.

Next step