Remote SupportWhich service does your business actually need?
Our core offerings overlap in some areas but serve different purposes. This page lays them out side by side so you can compare the focus, pricing model, response times, security, compliance, and typical outcomes for each one. Not sure where to start? Use the quick match tool below and we will point you to the right service.
Not sure which service fits?
Answer three quick questions and we will match you to the service that best fits your situation. No email required.
What is your biggest pressure right now?
The full picture, side by side
Hover over a column to highlight it. Every dimension is based on what businesses actually ask us during scoping calls: pricing model, response times, monitoring, security, compliance, disaster recovery, team model, and scalability.
Industrial monitoring and automation
Best for: Sites with physical equipment that cannot stop
Migration, architecture, and cost control
Best for: Moving off on-premises servers or optimising cloud spend
Your outsourced IT team, engineered cyber-first
Best for: Businesses that want one team for helpdesk, security, and compliance
Copilot, Gemini, and custom AI that gets used
Best for: Freeing up hours per week with AI that staff actually adopt
Network and server builds that scale
Best for: Office moves, infrastructure refreshes, or multi-site expansion
Expert engineers alongside your team
Best for: Internal IT teams that need specialist skills or extra bandwidth
Primary focus
What the service is fundamentally built to do
Keeping critical equipment running. Predictive maintenance, SCADA integration, and real-time condition monitoring for industrial sites.
Moving workloads to Azure or M365 the right way. Identity, networking, and data protection designed in from the start.
Day-to-day IT support plus 24/7 security monitoring. Helpdesk, endpoint protection, backup, and compliance evidence in one engagement.
Deploying Microsoft Copilot, Google Gemini, and custom AI models. Strategy, implementation, and team adoption so the tools get used.
Designing and deploying network and server infrastructure. Wired and wireless, firewalls, virtualisation, and storage. Built for growth.
Plugging capability gaps in your existing IT team. Senior engineers on demand for projects, specialist work, or overflow support.
Who it suits
The business profile this service is designed for
Mining, manufacturing, utilities, and any operation with physical equipment that cannot afford unplanned downtime.
Businesses migrating off on-premises servers, consolidating tenants, or bringing cloud spend under control.
Businesses that want one Australian team for their helpdesk, their security tools, and their compliance reporting.
Businesses that want AI to free up hours per week, not sit unused on a licence sheet.
Businesses moving office, refreshing aging infrastructure, or scaling across multiple sites.
Businesses with an internal IT team that needs specialist skills or extra bandwidth for a project.
Priority
What the service optimises for first
Engagement model
How the work is structured and delivered
Project-based deployment or ongoing managed OT. Sensor installation, SCADA integration, dashboards, and OT/IT segmentation.
Migration projects, architecture reviews, cost optimisation, and ongoing cloud governance.
Monthly managed services agreement with SLAs. Covers helpdesk, EDR/MDR, backup, and patching.
Strategy sessions, pilot deployments, workflow automation, and hands-on training.
Project-based. Design, procurement, deployment, documentation, and handover.
Flexible. Project-based, fixed hours, or retainer. Your team stays, capabilities scale.
Pricing model
How you pay for the service
Project fixed price or monthly managed OT retainer
Project fixed price for migration, monthly retainer for governance
Per-user per-month, all-inclusive with no per-ticket fees
Project fixed price for deployment, hourly for ongoing advisory
Project fixed price with hardware at trade pricing
Hourly or fixed monthly retainer, cancel anytime
Response time
How quickly issues are picked up
Same business day for sensor faults, 4-hour onsite for critical equipment
Next business day for project work, same day for production outages
P1 critical: same day. P2: next business day. P3: 2 business days.
Scheduled sessions, same week for production AI issues
Project timeline driven. Warranty support post-deployment.
Per agreed SLA with your internal team, typically same day
Monitoring
What is watched and how proactively
24/7 equipment condition monitoring with predictive alerts
Azure Monitor and Sentinel alerts on production workloads
24/7 EDR/MDR with human-reviewed alerts, not just automated triggers
Usage analytics and adoption tracking on deployed AI tools
Optional ongoing monitoring via managed services agreement
Shared access to your existing monitoring tools
Security included
Security capabilities built into the service
OT/IT segmentation and industrial firewalling (AS IEC 62443 aligned)
Identity hardening, conditional access, and cloud security baselines
Full 24/7 EDR/MDR, ITDR, incident response retainer, and patching
AI governance, data classification, and DLP policies before deployment
Firewall and perimeter security included in the build
Security strategy and implementation support as needed
Compliance frameworks
Standards and frameworks the service aligns to
AS IEC 62443, NCC, site safety systems
Essential Eight, ISO 27001 alignment, data sovereignty controls
Essential Eight, SMB1001 Gold, ACSC Network Partner
Voluntary AI Safety Standard, Privacy Act, data sovereignty
AS/NZS 3000 wiring rules, NCC, manufacturer certifications
Supports your existing compliance program
Disaster recovery
Backup and recovery approach
Equipment failover and redundant sensor paths
Azure Backup and ASR with tested failover runbooks
Veeam immutable backup with tested restore drills
AI workflow fallbacks and documented manual processes
Redundancy and HA designed into the build
Assists with DR design and testing alongside your team
Team model
Who does the work and how they are assigned
OT engineers + SCADA specialists, project or retainer
Cloud architects and engineers, project based
Dedicated account manager, helpdesk, and security engineers
AI strategist, prompt engineers, and adoption trainers
Network architects and field engineers, project based
Senior engineers integrated with your internal team
Scalability
How the service grows with your business
Site by site. Add sensors and dashboards as equipment grows.
Scale compute and storage on demand. Pay for what you use.
Add or remove users monthly. Scales from 10 to 500+ staff.
Start with one team, expand Copilots across the business
Designed for 2x headcount growth without replacement
Scale hours up or down monthly based on project load
On-site deployment
Whether physical site visits are part of the service
Key technologies
The main platforms and tools used
- Ignition SCADA
- Azure IoT Hub
- OPC UA / Modbus / MQTT
- Industrial IoT sensors
- Grafana / Power BI
- Fortinet OT firewalls
- Microsoft Azure
- Microsoft 365
- Entra ID
- Azure Backup / ASR
- Microsoft Sentinel
- Copilot Enterprise
- Huntress EDR
- Microsoft Defender
- Veeam Backup
- Fortinet FortiGate
- ConnectWise RMM
- Intune
- Microsoft Copilot Enterprise
- Azure OpenAI
- Google Gemini
- Power Automate
- AI Builder
- Custom LLM fine-tuning
- Cisco Meraki
- Cisco Catalyst
- Meraki MX firewalls
- VMware vSphere / Hyper-V
- Dell PowerEdge / HPE
- NetApp / Dell EMC storage
- Cisco Meraki
- Microsoft Azure
- Fortinet FortiGate
- ConnectWise RMM
- Huntress EDR
- Veeam Backup
Typical outcomes
What clients typically see after engagement
Up to 40% reduction in unplanned downtime within 6 months
Clean migration with zero disruption. Cloud spend reduced 15 to 30%.
Zero breaches in 18 months for typical clients. Same-day critical response.
5 to 10 hours per week freed up for typical teams. ROI under 12 months.
Infrastructure that scales without replacement. 60% less troubleshooting time.
Projects delivered on time. Internal team upskilled through knowledge transfer.
Vendor partnerships
Primary vendor relationships backing the service
Inductive Automation, Microsoft Azure, Fortinet
Microsoft, Veeam, HashiCorp
Huntress, Microsoft, Veeam, Fortinet, ConnectWise
Microsoft, Google, OpenAI
Cisco, Meraki, Dell, HPE, VMware, NetApp
Cisco, Microsoft, Fortinet, Veeam
Industry focus
Sectors where this service has the deepest track record
Mining, manufacturing, utilities, oil and gas
All sectors moving to or running on cloud
SMBs and mid-market across all sectors
Professional services, finance, healthcare, government
Multi-site businesses, education, healthcare, government
Businesses with existing internal IT, 50 to 500 staff
OT Operations
Industrial monitoring and automation
Primary focus
Keeping critical equipment running. Predictive maintenance, SCADA integration, and real-time condition monitoring for industrial sites.
Who it suits
Mining, manufacturing, utilities, and any operation with physical equipment that cannot afford unplanned downtime.
Priority
Engagement model
Project-based deployment or ongoing managed OT. Sensor installation, SCADA integration, dashboards, and OT/IT segmentation.
Pricing model
Project fixed price or monthly managed OT retainer
Response time
Same business day for sensor faults, 4-hour onsite for critical equipment
Monitoring
24/7 equipment condition monitoring with predictive alerts
Security included
OT/IT segmentation and industrial firewalling (AS IEC 62443 aligned)
Compliance frameworks
AS IEC 62443, NCC, site safety systems
Disaster recovery
Equipment failover and redundant sensor paths
Team model
OT engineers + SCADA specialists, project or retainer
Scalability
Site by site. Add sensors and dashboards as equipment grows.
On-site deployment
Key technologies
- Ignition SCADA
- Azure IoT Hub
- OPC UA / Modbus / MQTT
- Industrial IoT sensors
- Grafana / Power BI
- Fortinet OT firewalls
Typical outcomes
Up to 40% reduction in unplanned downtime within 6 months
Vendor partnerships
Inductive Automation, Microsoft Azure, Fortinet
Industry focus
Mining, manufacturing, utilities, oil and gas
Questions we get during scoping calls
Yes, and most clients do. A common combination is Managed IT and Cybersecurity as the foundation, with Cloud Consulting or AI Consulting layered on top for specific projects. Co-Managed IT works alongside any of them if you have an internal IT team that needs extra capability.
Still not sure which one fits?
Most businesses need a combination. Book a 30-minute scoping call and we will map the right services to your goals, your budget, and your current setup. No pressure, no jargon.
Book a scoping call