RemoteLabour hire
More hands for the big job, without hiring anyone.
An office move, fifty new laptops or a new site to fit out, and your IT person is already flat out. Hiring for a few weeks of work is slow and risky. We send experienced engineers for as long as the job takes, and stand behind the work.
- Our own engineers
- Queensland labour hire licence LHL-06828-J3N3R
- Priced before anyone starts
Mason WiseMSP Practice Lead
Bill Nobbs-O'BrienService Desk & Field Engineer
Mitchell MorganAutomation & Platform Lead
Travis JacobOperations Manager
What changes
The job gets done, and your team keeps working.
Pick one and see what you get.
Extra hands when you need them
An office move, a laptop rollout, a new site fit-out. We send engineers for the days or weeks the job takes, then they go.
- On site or remote
- Scaled up or down as the job moves
People who have done it before
You get engineers who do this work every week for our own clients, not someone found on a job board that morning.
- The same team that runs our help desk
- Documented the way we document for clients
No hiring paperwork
Pay, insurance, super and leave are ours to handle. You get one invoice for the hours worked.
- No contracts of employment
- One invoice
Clear brief, clear finish
We agree what needs doing and how long it should take before anyone starts, and tell you early if that changes.
- Written scope
- Early warning on changes
Someone accountable
If the work is not right, we fix it. You are not left chasing an individual contractor.
- Signed off with you at the end
- Real Bytes stands behind it
Write your brief
Tell us the job in two minutes.
Pick what you need and fill in what you know. Copy the brief and send it to us, and we will come back with who, how long and the cost.
Your brief
Ready to send.
IT project brief for Real Bytes The job: Laptop or phone rollout Where: To confirm Start: Flexible Size: To confirm How long we think: A few days
Nothing here is sent anywhere until you send it. We reply with who we can send, for how long and the cost, before anyone starts.
Jobs and places
The work we send people for. Each job priced first.
- Office and site moves
- Laptop and phone rollouts
- Network and Wi-Fi installs
- UniFi deployments
- Cabling and comms rooms
- Microsoft 365 migrations
- Help desk and leave cover
- Device wipes and retirement
Where our people and partners are
- Brisbane
- Sydney
- Melbourne
- Adelaide
- Albury
Other cities by arrangement. Remote work, such as migrations and help desk cover, runs from anywhere in Australia.
How it works
Priced before anyone starts.
- Step 1Tell us the job
What needs doing, where, when and what skills it needs.
- Step 2Quote
Who we will send, for how long and what it will cost, before you commit.
- Step 3Do the work
Engineers on site or remote, working to your brief and reporting to your contact.
- Step 4Hand over
Notes on what was done, and the job is signed off with you.
Core services
One team. Eight ways to use it.
Every core service is run by the same Brisbane engineers, so the person who sets up your laptop is the one who answers when it breaks. Most clients use several.
- Managed ITIT and security from one team, watched day and night.
- IT Help Desk & SupportCall, email or log it. A Brisbane engineer owns it until it is fixed.
- Co-Managed ITExtra engineers for the IT team you already have.
- Device ManagementEvery laptop and phone updated, encrypted and accounted for.
- IT Strategy & vCIOA written plan, a real budget and a quarterly sit-down.
- IT ProcurementDevices that arrive set up and ready to work.
- Vendor ManagementOne number for your internet, phone and software suppliers.
- Labour HireOur engineers on your project, for as long as it takes.You are here
Get help your way
Six ways to reach us. Pick whichever suits you.
Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.
- Call 07 3114 2808
An engineer answers Monday to Friday, 8am to 5pm AEST. After hours, weekends and public holidays, Chip, our AI agent, answers on the same number or on 07 3180 0965, logs it and escalates urgent incidents to the on-call engineer.
Call now - Email the helpdesk
Send it to helpdesk@realbytes.com.au and a ticket is logged straight away, with a reference number you can quote.
Email us - Client portal
Log and follow your tickets, see what we are working on and who has it.
Open the portal - Remote support
When an engineer asks to see your screen, start a secure session here. You start it, so nobody sees your screen until you do.
Start a session - Chat in Microsoft Teams
Clients can message Chip, our AI assistant, in Teams to log a request without leaving their desk.
How clients reach us - Service status
Check whether Microsoft 365 or another cloud service is down before you lose an hour troubleshooting.
See live status
Questions
What people ask before they call.
What kind of work can you help with?
Office moves, laptop and phone rollouts, network and Wi-Fi installs, cabling, Microsoft 365 migrations and extra help desk cover when your own team is short. If it is IT work with a clear start and finish, ask us.
Who actually turns up?
Our own engineers. We do not run a contractor pool. The people we send look after our managed IT clients every week, so they know how a job should be done and documented.
Do we need to be a managed IT client?
No. Many businesses use us for a single project. If you have your own IT person or another provider, we work alongside them.
Can you send someone at short notice?
Often, yes, depending on the job and location. Call us and we will tell you straight away whether we can cover it.
How is it charged?
Short jobs are charged by the hour, longer projects are quoted up front. You see the cost before anyone starts, and pay, insurance and super are ours to handle.
Who looks after safety on site?
Both of us. Under work health and safety law, the business supplying the worker and the business hosting them each have duties, and they have to consult and work together. Before anyone starts we agree the site induction, access, hours and any hazards, and our engineers follow your site rules.
Are you a licensed labour hire provider in Queensland?
Yes. All labour hire providers supplying workers in Queensland must be licensed, and businesses must only engage licensed providers, with strong penalties for using one that is not. Real Bytes Pty Ltd holds licence LHL-06828-J3N3R, which you can check on the Queensland Government's public register of labour hire licences.
Next step
Got a project your team cannot fit in?
Tell us what needs doing and when, and we will tell you who we can send.
Keep reading
- Our engineers The people we send, and what they work on.
- Co-managed IT Ongoing help for an in-house IT team.
- IT procurement Devices bought and set up for your rollout.
Checked 30 October 2026. Locations and charging from our current service terms. Queensland register of labour hire licences; Labour Hire Licensing Queensland: about the scheme