RemoteSupport for your IT team
You have an IT person. They cannot do it all.
One or two people cannot run the help desk, deliver a migration, cover leave and stay across security all at once. We add senior engineers where your team needs them, work in your tools and hand back the know-how. Your team stays in charge.
- Your tools, your process
- Named accounts, every change traceable
- Billed in arrears
When it helps
When these moments come, your team is not on its own.
Co-managed IT is not all or nothing. Most teams start with one of these.
A big project lands on a small team
A Microsoft 365 move, a new office network, a server retirement. We supply the engineers for the project, and your team keeps the day-to-day running.
- Scoped and quoted before work starts
- Documented as we go
Your IT person goes on leave
We cover the help desk and the systems while they are away, using your processes and your ticketing system.
- A handover before they leave
- A handback when they return
Something needs a specialist
Security hardening, firewalls, identity or backup design. We bring the depth your team does not need full time.
- SMB1001 Gold certified ourselves
- Microsoft 365, networks and security
Things break after hours
Our engineers pick up the calls your team cannot cover at night and on weekends, and hand back in the morning.
- 24/7 detection and response available
- Notes waiting for your team at 8am
Who owns what
Draft the split in a minute.
Choose who should own each job. Copy the result and take it to your IT lead, or bring it to our first meeting.
Your split
A starting point to take to your IT lead.
- Your team 2
- Shared 2
- Real Bytes 4
Co-managed IT: who owns what Your team: day-to-day help desk, supplier and carrier faults Shared: patching and updates, backups and restore tests Real Bytes: projects and migrations, security monitoring and response, after-hours calls, leave cover Real Bytes works in our tools, with its own named accounts, and documents as it goes.
We agree the real split with your IT lead in the first meeting and write it down, so nothing overlaps and nothing falls through.
The skills gap
The specialists are the hard part to hire.
Security and cloud specialists are still hard to hire in Australia. They are also the skills a small IT team most often needs for a few days a month, not full time.
6
tech occupations on the 2026 national shortage list, including cyber security architects and cloud engineers.
Jobs and Skills Australia, 20266yrs+
that four of those roles, among them cyber architects and cloud engineers, have stayed in shortage.
Jobs and Skills Australia, 2026How it works
How we work alongside your team.
- Step 1Agree the split
We sit down with your IT lead and write down who owns what. No overlap, no gaps.
- Step 2Get access
We work in your systems and tools, with our own named accounts so every change is traceable.
- Step 3Do the work
Our engineers work alongside your team and document as they go.
- Step 4Hand it back
When a project ends, your team gets the notes and the know-how, not a dependency.
Core services
One team. Eight ways to use it.
Every core service is run by the same Brisbane engineers, so the person who sets up your laptop is the one who answers when it breaks. Most clients use several.
- Managed ITIT and security from one team, watched day and night.
- IT Help Desk & SupportCall, email or log it. A Brisbane engineer owns it until it is fixed.
- Co-Managed ITExtra engineers for the IT team you already have.You are here
- Device ManagementEvery laptop and phone updated, encrypted and accounted for.
- IT Strategy & vCIOA written plan, a real budget and a quarterly sit-down.
- IT ProcurementDevices that arrive set up and ready to work.
- Vendor ManagementOne number for your internet, phone and software suppliers.
- Labour HireOur engineers on your project, for as long as it takes.
Get help your way
Six ways to reach us. Pick whichever suits you.
Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.
- Call 07 3114 2808
An engineer answers Monday to Friday, 8am to 5pm AEST. After hours, weekends and public holidays, Chip, our AI agent, answers on the same number or on 07 3180 0965, logs it and escalates urgent incidents to the on-call engineer.
Call now - Email the helpdesk
Send it to helpdesk@realbytes.com.au and a ticket is logged straight away, with a reference number you can quote.
Email us - Client portal
Log and follow your tickets, see what we are working on and who has it.
Open the portal - Remote support
When an engineer asks to see your screen, start a secure session here. You start it, so nobody sees your screen until you do.
Start a session - Chat in Microsoft Teams
Clients can message Chip, our AI assistant, in Teams to log a request without leaving their desk.
How clients reach us - Service status
Check whether Microsoft 365 or another cloud service is down before you lose an hour troubleshooting.
See live status
Questions
What people ask before they call.
What is co-managed IT?
You keep your own IT staff, and we add engineers where they need help. That might be a project, specialist skills, holiday cover or after-hours support. Your team stays in charge of your systems.
Will you try to replace our IT team?
No. The point is to make your team stronger. We agree who owns what at the start and we document our work so your people learn from it.
Do we have to use your tools?
No. We work in your ticketing system and your tools, with our own named accounts so every change is traceable. Where you do not have something, we can suggest what we use.
Why not just hire another engineer?
Sometimes that is the right answer, and we will say so. The catch is the specialist work. Cyber security architects and cloud engineers are on Jobs and Skills Australia's 2026 national shortage list, and have been for years, so one hire is slow, expensive and still only one set of skills. Co-managed IT gives your team several specialists for the hours you actually need them.
Is there a lock-in contract?
No long lock-in. You are billed in arrears, and the split can change as your team changes.
Next step
Where is your team stretched?
Tell us what is on your team's plate. We will tell you honestly where extra hands would help and where they would not.
Keep reading
- Labour hire Engineers for a single project, for as long as it takes.
- IT strategy A plan, a budget and board reporting, alongside your IT lead.
- Our engineers Who would be working with your team.
Checked 30 October 2026. Locations and terms from our current service agreements. Shortage figures from Jobs and Skills Australia's 2026 Occupation Shortage List, as reported by the ACS. Information Age (ACS): only six tech jobs now face worker shortages