RemoteVendor management
Stop sitting on hold to your internet provider.
The internet drops, the phones stop, a software tool throws an error. Someone in your team ends up on hold, logging tickets in portals they have never seen. Call us instead. We work out which supplier owns the problem and chase them until it is fixed.
- No markup
- Contracts stay in your name
- Renewals tracked
What changes
One number for every supplier.
Pick a moment and see who picks up the phone.
The internet or phones go down
You call us. We log the fault with the carrier, escalate it and follow it up. When the internet drops, we own it until it is fixed.
- Telstra, Optus, TPG, Aussie Broadband and others
- Backup connection options when it matters
A software provider stops answering
Microsoft, Xero, Adobe or anyone else: we raise the ticket on your behalf and chase it, so your team keeps working.
- Raised as your authorised contact
- Followed up until it is closed
A renewal is about to roll over
Every contract, renewal date and notice period sits in one list. We warn you before something auto-renews.
- Notice periods tracked
- Options compared before you decide
You are paying for licences nobody uses
We check what you pay for against who actually uses it, and cancel what nobody needs.
- Checked against your staff list
- Old accounts closed, not just unlicensed
A tender asks about your suppliers
Tender forms and cyber insurance applications ask about your suppliers. We keep the details ready so you can answer quickly.
- Supplier list with who has access
- Ready for SMB1001 and insurers
Licence check
What are unused licences costing you?
Three numbers from your last invoice and your staff list. Most businesses find at least a few seats belonging to people who have left.
Paying for nobody
$2,160a year
- Unused licences
- 6
- Each month
- $180
Money out, and a login nobody watches.
An account that belongs to someone who left is still a way in. We check every licence against your staff list, cancel what nobody needs and close the old accounts.
Licences are one line on a long supplier list. We do the same for internet, phones and every software subscription.
Supplier risk
Your suppliers are part of your security.
Every supplier with a login to your systems is a way in. Knowing who has access to what, and taking it away when the work ends, is part of managing them.
48%
of breaches involved a third party such as a supplier, up from 30% the year before.
Verizon 2026 DBIR667
data breaches notified to the OAIC in the first half of 2026. Malicious or criminal attacks were the leading cause.
OAIC, January to June 20264to 11
breaches affecting more than a million people, in the second half of 2025 and then the first half of 2026. Breaches are getting bigger, and almost half now involve a supplier.
OAIC, January to June 2026How it works
Handing your suppliers over takes one conversation.
- Step 1Send us the list
Every supplier you pay for IT, internet, phones and software, even the small ones.
- Step 2We become your contact
You add us as an authorised contact. Contracts and billing stay in your name.
- Step 3We chase and track
Faults, tickets and renewals come to us. We keep the list current.
- Step 4Review at renewal
Before anything rolls over, we check usage and price and tell you the options.
Core services
One team. Eight ways to use it.
Every core service is run by the same Brisbane engineers, so the person who sets up your laptop is the one who answers when it breaks. Most clients use several.
- Managed ITIT and security from one team, watched day and night.
- IT Help Desk & SupportCall, email or log it. A Brisbane engineer owns it until it is fixed.
- Co-Managed ITExtra engineers for the IT team you already have.
- Device ManagementEvery laptop and phone updated, encrypted and accounted for.
- IT Strategy & vCIOA written plan, a real budget and a quarterly sit-down.
- IT ProcurementDevices that arrive set up and ready to work.
- Vendor ManagementOne number for your internet, phone and software suppliers.You are here
- Labour HireOur engineers on your project, for as long as it takes.
Get help your way
Six ways to reach us. Pick whichever suits you.
Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.
- Call 07 3114 2808
An engineer answers Monday to Friday, 8am to 5pm AEST. After hours, weekends and public holidays, Chip, our AI agent, answers on the same number or on 07 3180 0965, logs it and escalates urgent incidents to the on-call engineer.
Call now - Email the helpdesk
Send it to helpdesk@realbytes.com.au and a ticket is logged straight away, with a reference number you can quote.
Email us - Client portal
Log and follow your tickets, see what we are working on and who has it.
Open the portal - Remote support
When an engineer asks to see your screen, start a secure session here. You start it, so nobody sees your screen until you do.
Start a session - Chat in Microsoft Teams
Clients can message Chip, our AI assistant, in Teams to log a request without leaving their desk.
How clients reach us - Service status
Check whether Microsoft 365 or another cloud service is down before you lose an hour troubleshooting.
See live status
Questions
What people ask before they call.
Do we have to move our contracts to you?
No. Contracts and billing stay in your name. We are added as an authorised contact so we can raise faults and tickets for you. If a better option comes up at renewal, we tell you and you decide.
Do you add a markup to supplier pricing?
No. You pay the supplier directly at their rate. Managing them is part of the service, and the savings come from catching unused licences, missed credits and bad renewals.
Which suppliers can you manage?
Internet and phone carriers like Telstra, Optus, TPG and Aussie Broadband, plus software providers such as Microsoft, Google, Xero, MYOB and Adobe. If yours is not on that list, we will still manage it.
Why does supplier management matter for security?
Because your suppliers can reach your data. Nearly half of breaches in the 2026 Verizon DBIR involved a third party. Knowing who has access to what, and closing accounts nobody uses, is part of the job.
What happens if one of our suppliers has a data breach?
If your customers' personal information was involved, it can still be your breach to assess and report. Under the Notifiable Data Breaches scheme, a business covered by the Privacy Act generally has up to 30 days to assess a suspected breach, and must notify the OAIC and the people affected if serious harm is likely. We find out from the supplier what was exposed, cut their access if needed and help you through the assessment.
Next step
Send us your supplier list.
We will tell you what is due for renewal, what is unused and what needs attention.
Keep reading
- IT strategy Renewals and spend inside a written budget.
- Managed IT and security Supplier access watched like everything else.
- SMB1001 certification Answer supplier questions from clients and insurers.
Checked 30 October 2026. Third party figure from the Verizon 2026 DBIR, which reports supplier involvement up 60% on the year before. Breach notification figures from the OAIC, January to June 2026, published 26 October 2026. Verizon 2026 Data Breach Investigations Report; OAIC: large scale data breaches on the rise; OAIC: the NDB scheme, an overview