RemoteIT procurement
New laptops that arrive ready to work.
Buying a laptop off the shelf is the easy part. Then someone has to set it up, secure it, install the apps and chase the warranty when it fails. We pick the right device, set it up before it arrives, deliver it anywhere in Australia and look after it for its whole life.
- Windows and Mac
- Delivered Australia wide
- Warranty chased for you
What changes
What is different when we supply it.
Pick one and see how it works.
The right device, first time
We pick laptops, desktops and screens that suit the job and match the rest of your fleet, so there is no guesswork and no odd one out.
- A recommended model and a quote before you commit
- Windows 11 ready
It arrives ready to work
Security, apps and settings are applied before it reaches the staff member. They sign in and start.
- Enrolled in device management
- Encrypted from day one
Delivered anywhere in Australia
Devices ship to your office or straight to a remote worker's home, in any city.
- Same setup in every city
- No stop at the office first
Warranty claims are ours to chase
When a device fails under warranty, we log the claim with the maker and follow it until it is repaired or replaced.
- Logged and followed up for you
- Files restored onto the replacement
Old devices wiped and retired
We securely wipe and remove old equipment so client data does not leave the building on a second-hand laptop.
- Secure wipe before it leaves
- Removed from your device list
Windows 10 calculator
Still running Windows 10? Year two costs double.
Microsoft's paid security updates keep old computers patched for up to three more years. Here is what that costs for your machines.
- Year 1A$87Oct 2025 to Oct 2026
- Year 2, nowA$173Oct 2026 to Oct 2027
- Year 3A$346Oct 2027 to Oct 2028
About, per device, ex GST. Microsoft sets the price in US dollars (US$61, doubling each year), so these are converted at about A$1.42 to US$1, the late October 2026 rate. Coverage is cumulative: join in a later year and you pay for the years you missed. Your quote comes in AUD.
To keep them patched
A$2,600to join now
- Per device now
- A$260
- Per device to Oct 2028
- A$606
About A$6,060 for three years of patches.
And at the end of it, the computers still need replacing. Many newer PCs can move to Windows 11 at no cost, so we check each machine before you buy anything.
Where Australia is at
Most have moved. Almost one in five have not.
Almost a year after Windows 10 support ended, it still shows up on a big share of Australian desktops. Every one of those either costs money in paid updates or carries risk without them.
18.6%
of Windows desktop web traffic in Australia still came from Windows 10 in September 2026. Windows 11 was 80.5%.
StatCounter, September 2026$19.5bn
forecast spend on devices such as laptops and phones in Australia in 2027, up 5.5% on 2026.
Gartner, September 2026How it works
From request to ready, in four steps.
- Step 1Tell us what you need
A new starter, a replacement or a whole-office refresh.
- Step 2We quote
A recommended model, the price and the delivery time, before you commit.
- Step 3We set it up
Security, apps and settings loaded so it is ready on day one.
- Step 4We look after it
Updates, support and warranty claims for the life of the device.
Core services
One team. Eight ways to use it.
Every core service is run by the same Brisbane engineers, so the person who sets up your laptop is the one who answers when it breaks. Most clients use several.
- Managed ITIT and security from one team, watched day and night.
- IT Help Desk & SupportCall, email or log it. A Brisbane engineer owns it until it is fixed.
- Co-Managed ITExtra engineers for the IT team you already have.
- Device ManagementEvery laptop and phone updated, encrypted and accounted for.
- IT Strategy & vCIOA written plan, a real budget and a quarterly sit-down.
- IT ProcurementDevices that arrive set up and ready to work.You are here
- Vendor ManagementOne number for your internet, phone and software suppliers.
- Labour HireOur engineers on your project, for as long as it takes.
Get help your way
Six ways to reach us. Pick whichever suits you.
Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.
- Call 07 3114 2808
An engineer answers Monday to Friday, 8am to 5pm AEST. After hours, weekends and public holidays, Chip, our AI agent, answers on the same number or on 07 3180 0965, logs it and escalates urgent incidents to the on-call engineer.
Call now - Email the helpdesk
Send it to helpdesk@realbytes.com.au and a ticket is logged straight away, with a reference number you can quote.
Email us - Client portal
Log and follow your tickets, see what we are working on and who has it.
Open the portal - Remote support
When an engineer asks to see your screen, start a secure session here. You start it, so nobody sees your screen until you do.
Start a session - Chat in Microsoft Teams
Clients can message Chip, our AI assistant, in Teams to log a request without leaving their desk.
How clients reach us - Service status
Check whether Microsoft 365 or another cloud service is down before you lose an hour troubleshooting.
See live status
Questions
What people ask before they call.
Do we have to buy hardware through you?
No. You can buy your own. Buying through us means the device is set up with your security and apps before it arrives, and we handle warranty claims for you.
Do you supply Mac as well as Windows?
Yes. We supply and set up Windows PCs, Macs, monitors, docks, printers and network gear, and manage mixed fleets.
What happens with Windows 10 computers?
Windows 10 support ended on 14 October 2025. Businesses can pay Microsoft for up to three years of security updates. In Australian dollars that is about A$87 per device for year one, doubling each year to about A$173 and then A$346, before GST. Coverage is cumulative, so joining in year two means paying for year one too: about A$260 per device to join now. For most businesses, upgrading or replacing those computers costs less.
Will our older computers run Windows 11?
Many will, at no cost, as long as the hardware meets Microsoft's requirements, including a supported processor and TPM 2.0. We check every machine and give you a list: upgrade, replace, or keep on paid updates for now, with the cost of each in Australian dollars.
Can you ship to staff in other cities?
Yes. Devices are set up remotely and shipped anywhere in Australia, so a staff member in Perth or Hobart gets the same ready-to-use device as one in Brisbane.
What happens to our old computers?
We securely wipe them and remove them, so client data does not leave the building on a second-hand laptop.
Next step
Need a laptop for a new starter?
Tell us who it is for and when they start, and we will quote it.
Keep reading
- Laptop buying guide What to look for in a business laptop.
- Device management How devices stay updated and secure after they arrive.
- IT strategy Plan replacements so they do not all land in one year.
Checked 30 October 2026. All prices in AUD. Microsoft sets Windows 10 ESU in US dollars (US$61, US$122, US$244 per device); we show them converted at about A$1.42 to US$1, the late October 2026 rate. Microsoft: Windows 10 Extended Security Updates; StatCounter: Windows versions in Australia; IT Brief: Gartner forecast for Australian IT spending 2027