Remote SupportManaged IT Services · Townsville and Australia wide
IT support for Townsville businesses, from a team that owns the problem until it is fixed.
IT support for Townsville and North Queensland businesses, and the same service anywhere in Australia.
When your IT provider only turns up after something has broken, small problems become lost days. We look after your computers, Microsoft 365, security and backups every day, and when something goes wrong you call an engineer who already knows your setup. We own it until it is fixed. Most issues are sorted remotely, so a business in Townsville, Ayr or Charters Towers gets the same Australian team as one in Brisbane or Melbourne, and we come on site when a job needs it.
The problem
What usually goes wrong
- Many providers only appear when something is already broken, so nobody is keeping updates, backups and security in shape between callouts.
- Defence, resources and government clients increasingly send security questionnaires before they will sign a supplier.
- With staff across several sites or working from home, sign-ins, updates and backups drift apart unless one team looks after all of it.
What changes
What you get when we look after it
One helpdesk that knows your setup
One number and one Australian team, with no offshore call centre, so you are not explaining your setup from scratch every time.
Microsoft 365 looked after
Email, files and Teams set up properly and kept secure, so staff can work from the office, home or a site.
Security built in
A second sign-in step, protection on every computer and backups attackers cannot delete, with records ready for client questionnaires.
Computers bought and tracked
New laptops ordered, set up and ready to use, with a list of every device you own and when it is due for replacement.
More detail
Read more about how it works
Common questions
The questions we get asked the most
Talk to an engineer about your setup
Tell us what you have today and what is bothering you. We will tell you in plain English what we would change, wherever in Australia you are.
Keep exploring
Related services, locations and industries
Explore how this connects across our wider offering.