Remote SupportIT and OT Security for Australian Utilities
SOCI Act and CIRMP support, AESCSF maturity uplift, SCADA security, and resilient comms across electricity, gas, water and sewerage operators.
Practical, audit-ready cyber and operational support that aligns to the Cyber and Infrastructure Security Centre rules and stands up under board scrutiny.
SOCI Act
CIRMP and annual board attestation support
AESCSF
Recognised approved framework for energy sector
IEC 62443
OT security architecture and segmentation
24/7
Incident response and critical asset monitoring
What Utility Operators Tell Us
The realities Australian electricity, gas and water businesses are dealing with right now.
Network uptime affects entire communities
Power, water, and gas outages cascade through homes, hospitals and industry. Your IT and OT environments need to be more resilient than the public expects, not less.
OT security has become a Board-level obligation
SCADA and DCS systems controlling generation, distribution and treatment plants are increasingly IP-connected. Under the SOCI Act, your governance and risk obligations for OT now sit with the Board.
Legacy control systems meet modern threats
Decades-old PLCs and RTUs were designed for an offline world. They cannot be patched the way IT systems can. You need defence-in-depth that protects them without replacing the plant.
Distributed crews need reliable comms in the field
Field technicians, substation visits, depot operations and 24/7 control centres all depend on connectivity. When comms drop, restoration times blow out and customers feel it first.
Utility Sector IT and OT Services
Pragmatic capability across cyber, comms, control systems and asset management.
OT and IT Convergence
Secure integration of operational technology with corporate IT. Network segmentation aligned to the Purdue model, IEC 62443 controls, and AESCSF maturity uplift across generation, distribution and treatment environments.
Distributed Site Connectivity
Reliable WAN across substations, pump stations, treatment plants and depots. Failover paths, bandwidth management, and end-to-end monitoring so a single link failure does not take a site offline.
SCADA and Control System Monitoring
Passive visibility into distributed control systems. Anomaly detection, alerting, and performance dashboards that work alongside your existing engineering tools, not in place of them.
SOCI Act and CIRMP Support
Practical support for the Critical Infrastructure Risk Management Program. Hazard assessments, control mapping, and annual board attestation evidence aligned to the four hazard vectors including cyber and information security.
Crew and Control Centre Comms
Unified comms for control rooms, field crews and remote sites. Radio integration, mobile telephony, Teams or Webex Calling, and resilient platforms that keep working when conditions get hard.
Asset and Performance Management
Systems to track asset health, work orders, lifecycle status and performance metrics across distributed infrastructure. Predictive maintenance signals fed into ERP and CMMS without ripping out what already works.
SOCI Act, CIRMP and AESCSF in Plain English
The Security of Critical Infrastructure Act 2018 was expanded by the SLACIP amendments and the CIRMP rules now require responsible entities to maintain a documented risk management program covering cyber, personnel, supply chain and physical hazards.
For the cyber hazard, the rules require alignment to an approved framework. AESCSF, ISO 27001, the Essential Eight Maturity Model, NIST CSF and the AS IEC 62443 series are all recognised. We help you choose the right one for your environment and prepare the evidence the Cyber and Infrastructure Security Centre expects.
- CIRMP risk management plan written, reviewed and maintained
- AESCSF maturity assessment and uplift roadmap for energy operators
- Mandatory cyber incident reporting workflows aligned to ASD ACSC
- Annual board attestation evidence pack prepared and reviewed
- Personnel and supply chain hazards mapped alongside cyber
Sectors covered under the SOCI Act
Aligned to Your Leadership Structure
Each role gets the visibility and support they need to meet their obligations.
Chief Information Security Officer
- SOCI Act and CIRMP obligations met with documented evidence
- AESCSF maturity uplift roadmap with measurable milestones
- OT and IT integration delivered without operational risk
- Cyber incident response plans tested and exercised
- Board-level reporting on resilience and security posture
Operations and Network Management
- Real-time visibility into field assets and substations
- Reliable comms for distributed crews and contractors
- Predictive maintenance signals that prevent unplanned outages
- Fast incident response when things break in the field
- Systems that support 24/7 operations rather than hinder them
Risk and Compliance
- CIRMP risk management plan documented and maintained
- OT controls implemented without operational disruption
- Annual report and board attestation evidence prepared
- Mandatory cyber incident reporting workflows in place
- Privacy Act and Australian Privacy Principles handled for customer data
Service Delivery and Field Crews
- Mobile devices that actually work in service areas
- Real-time job dispatch, work orders and asset records
- Access to customer and asset information without delays
- Comms that hold up in remote and outage conditions
- Tools that simplify the job rather than add steps
The frameworks that apply to utilities and energy
SOCI Act, CIRMP and AESCSF aligned. We translate the obligations into a practical control set, implement the technical controls and keep the evidence audit ready.
Frameworks and acts
Security of Critical Infrastructure Act 2018
CIRMP rules and mandatory cyber incident reporting to ASD.
AESCSF
Australian Energy Sector Cyber Security Framework, recognised under CIRMP.
AS IEC 62443 series
Industrial automation and control system security architecture.
Privacy Act 1988
Customer and workforce information still attracts APP obligations.
Operational reality
- Outages cascade into homes, hospitals and industry within minutes.
- OT and IT segmentation is still flat in many distribution networks.
- Legacy PLCs and RTUs cannot be patched the way IT systems can.
- Field crew comms drop blow out restoration times when conditions get hard.
Guides that match this work
Plain-English explainers our team wrote, hand-picked for this sector.
Where this sector concentrates
Cities and regions where we already deliver this kind of work day in, day out.