Managed IT Services · Townsville and Australia wide

IT support for Townsville businesses, from a team that owns the problem until it is fixed.

IT support for Townsville and North Queensland businesses, and the same service anywhere in Australia.

When your IT provider only turns up after something has broken, small problems become lost days. We look after your computers, Microsoft 365, security and backups every day, and when something goes wrong you call an engineer who already knows your setup. We own it until it is fixed. Most issues are sorted remotely, so a business in Townsville, Ayr or Charters Towers gets the same Australian team as one in Brisbane or Melbourne, and we come on site when a job needs it.

The problem

What usually goes wrong

Many providers only appear when something is already broken, so nobody is keeping updates, backups and security in shape between callouts.
Defence, resources and government clients increasingly send security questionnaires before they will sign a supplier.
With staff across several sites or working from home, sign-ins, updates and backups drift apart unless one team looks after all of it.

What changes

What you get when we look after it

One helpdesk that knows your setup

One number and one Australian team, with no offshore call centre, so you are not explaining your setup from scratch every time.

Microsoft 365 looked after

Email, files and Teams set up properly and kept secure, so staff can work from the office, home or a site.

Security built in

A second sign-in step, protection on every computer and backups attackers cannot delete, with records ready for client questionnaires.

Computers bought and tracked

New laptops ordered, set up and ready to use, with a list of every device you own and when it is due for replacement.

More detail

The questions we get asked the most

Yes. Brisbane is home, but most support is done remotely, so businesses in Townsville and across North Queensland get the same engineers as clients anywhere in Australia. We come on site when a job needs it.

Yes. We can take the helpdesk, security and backups off their plate, or back them up on projects, so they are not carrying everything alone.

Yes. We put in place what those questionnaires ask about, such as a second sign-in step, protection on every computer and backups that cannot be deleted, and keep records so you can answer accurately.

No. There are no lock-in contracts and you are billed in arrears, so you only pay for support you have already had.

Managed SaaS tiers are approximately $150 to $400 per user per month depending on tier. Project work starts from around $195 per hour ex GST. Use our pricing calculator for a custom estimate.