Managed IT Services · Rockhampton and Australia wide

IT support for Rockhampton businesses, from a team that owns the problem until it is fixed.

IT support for Rockhampton and Central Queensland businesses, and the same service anywhere in Australia.

When your IT person is one busy staff member, or a provider who never calls back, small problems turn into lost days. We look after your computers, Microsoft 365, security and backups, and when something breaks you call an engineer who already knows your setup. We own it until it is fixed. Most issues are sorted remotely, so a business in Rockhampton, Gladstone or Emerald gets the same Australian team as one in Brisbane or Sydney, and we come on site when a job needs it.

The problem

What usually goes wrong

Businesses with a depot in one town and an office in another often end up with different IT in each, and nobody who sees the whole picture.
A server sitting in the back office is one storm or flood away from taking the business offline, with no tested way back.
Mining, port and government clients increasingly send security questionnaires before they will sign a supplier.

What changes

What you get when we look after it

One helpdesk for every site

One number, one team and the same setup across every office and depot, with Australian engineers and no offshore call centre.

Microsoft 365 looked after

Email, files and Teams set up properly, so staff can work from the office, home or a site in town.

Backups that survive the wet season

Copies kept away from your building, with restores we test, so a flooded server room does not stop the business.

Security built in

A second sign-in step, protection on every computer and the records you need to answer client and insurer questionnaires.

More detail

The questions we get asked the most

Yes. Brisbane is home, but most support is done remotely, so businesses in Rockhampton, Gladstone, Emerald and across Central Queensland get the same engineers as clients anywhere in Australia. We come on site when a job needs it.

Yes. We set every office and depot up the same way, with one helpdesk and one set of security settings, so a problem at one site is handled the same as any other.

We move what we can to the cloud and keep backups away from your building, then test that restores work. If a site goes down, staff can keep working from elsewhere while we get it back.

No. There are no lock-in contracts and you are billed in arrears, so you only pay for support you have already had.

Managed SaaS tiers are approximately $150 to $400 per user per month depending on tier. Project work starts from around $195 per hour ex GST. No regional loading.