RemoteManaged detection and response
When someone breaks in at 2am, we shut them out before you wake up.
Most attackers today do not break in. They log in with a stolen password and use tools already on your computers, which ordinary antivirus does not flag. We watch your laptops, servers, email and Microsoft 365 accounts around the clock. When something is wrong the account is locked or the device cut off, then we call you.
- 24/7, weekends included
- Analysts on watch around the clock
- On every Real Bytes plan
What happens
What happens when someone gets in.
Five steps, at any hour. Pick one to see who does what.
Something unusual is spotted
A staff account signs in from overseas, or a laptop starts copying files it never touches. Software on every device and in Microsoft 365 flags it.
- SentinelOne on devices
- Identity threat detection on accounts
A person checks it
An analyst looks at the alert, day or night, weekends included. False alarms are filtered out so you only hear about real problems.
- Follow-the-sun analysts
- No alert left until Monday
The attacker is shut out
If it is real, the account is locked, the attacker's session ended or the laptop cut off from the network, as soon as the threat is confirmed.
- Isolation without waiting for anyone to wake up
You get a call
We explain what happened in plain English. Our engineers remove what the attacker left behind, reset what needs resetting and get the person working again.
- Same Brisbane team that runs your IT
- We own it until it is cleaned up
You get it in writing
A written account of what happened and what we did, ready for your insurer, your auditor or, if personal information was involved, an assessment under the Notifiable Data Breaches scheme.
- Monthly report of what was caught
- Incident records kept on file
The weekend gap
How long would nobody be watching?
Pick when an attacker signs in. Business-hours monitoring means the clock runs until someone sits back down at a desk.
Business-hours watching here means Monday to Friday, 8am to 5pm, with someone actually looking at the alerts.
Watched in business hours only
61hours before anyone looks
- With 24/7 response
- Minutes
- Average breakout time
- 29min
The whole weekend, unwatched.
Criminal groups took 29 minutes on average to move from the first computer they broke into to the next one in 2025, and the fastest did it in 27 seconds (CrowdStrike 2026 Global Threat Report). A 24/7 team can lock the account and cut the device off in that window.
The numbers
Minutes to spread. Most of it starts with a login.
29min
average time for a criminal group to move from the first computer they break into to the next, in 2025.
CrowdStrike 202627sec
the fastest breakout CrowdStrike observed.
CrowdStrike 202673%
of ransomware victims had an infostealer infection or compromised credentials.
Verizon 2026 DBIR96%
of ransomware victims in the DBIR dataset were small or medium businesses.
Verizon 2026 DBIRWhy it has to be round the clock
Attackers do not keep office hours.
An attacker who gets in on Friday night has the whole weekend before anyone looks. Watching only during business hours means finding out on Monday, usually after your data has gone.
Attackers are also patient. Huntress found the median time from first break-in to ransomware rose to 20 hours in 2025, up from 17 the year before, as criminals spend longer quietly stealing data before they lock anything. That window is where a watching team earns its keep.
Each month you get a short report showing what was caught, what we did and anything that needs a decision. The same monitoring gives you the evidence cyber insurers ask for, and supports the Essential Eight and SMB1001 work we do. Real Bytes holds SMB1001 Gold, so we keep the same evidence for our own business.
How it works
Up and running without stopping work.
- Step 1Connect
Agents on every laptop and server, and your Microsoft 365 tenant connected for sign-in monitoring.
- Step 2Tune
We learn what normal looks like for your business, so alerts mean something.
- Step 3Watch
Analysts on watch around the clock, with our engineers on call for clean-up.
- Step 4Report
Each month, what was caught, what we did and anything that needs a decision.
Cybersecurity
Eight layers. One team running them.
Every layer is run by the same Brisbane engineers who look after your IT, so an alert, a leaked password and a suspicious email all land with people who already know your business.
- One Vision 2030The plan that joins the security work up, reviewed every month.
- Managed Detection & Response24/7 watch on devices and accounts, with a person who acts.You are here
- Identity & Access ManagementPasskeys, tidy access and leavers switched off on the day.
- Email SecurityStop fake invoices sent from your own domain.
- Human Risk IntelligenceSee which people carry the most risk this month.
- Security Awareness TrainingShort monthly lessons and practice scam emails.
- Data Loss PreventionWarn before client data leaves, block the risky cases.
- Zero Trust ArchitectureOne stolen login should not open the whole business.
Get help your way
Six ways to reach us. Pick whichever suits you.
Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.
- Call 07 3114 2808
An engineer answers Monday to Friday, 8am to 5pm AEST. After hours, weekends and public holidays, Chip, our AI agent, answers on the same number or on 07 3180 0965, logs it and escalates urgent incidents to the on-call engineer.
Call now - Email the helpdesk
Send it to helpdesk@realbytes.com.au and a ticket is logged straight away, with a reference number you can quote.
Email us - Client portal
Log and follow your tickets, see what we are working on and who has it.
Open the portal - Remote support
When an engineer asks to see your screen, start a secure session here. You start it, so nobody sees your screen until you do.
Start a session - Chat in Microsoft Teams
Clients can message Chip, our AI assistant, in Teams to log a request without leaving their desk.
How clients reach us - Service status
Check whether Microsoft 365 or another cloud service is down before you lose an hour troubleshooting.
See live status
Questions
What people ask before they call.
How is this different from antivirus?
Antivirus looks for known bad files. Most attackers now sign in with a stolen password and use normal tools already on your computers, so there is no bad file to find. We watch for unusual behaviour instead, like a sign-in from overseas or a laptop copying files it never touches, and analysts check what the tools find.
What do you watch?
Your laptops and servers, your Microsoft 365 email and accounts, and the sign-ins to them. Watching accounts matters as much as watching devices, because a stolen Microsoft 365 password is one of the most common ways into a small business.
What happens at 2am on a Sunday?
The same as at 2pm on a Tuesday. An analyst checks the alert, and if it is real the account is locked or the device is cut off from the network straight away. You get a call to explain what happened, and our engineers handle the clean-up.
Which platform do you use?
Guardz runs our managed detection and response, with SentinelOne on your devices and a follow-the-sun team of analysts in North America, Europe and Asia-Pacific watching around the clock. Some clients still run Huntress while they move across, and Microsoft Defender for Business comes with Microsoft 365 Business Premium. We recommend the right mix after we have seen your setup.
Does it help with cyber insurance and the Essential Eight?
Yes. Insurers ask whether devices are monitored and who responds. The monthly reports and incident records give you written evidence for renewals, and support Essential Eight and SMB1001 assessments.
What does it cost?
24/7 managed detection and response is part of every Real Bytes plan, Flex included, from $150 per person a month ex GST. The plan also covers email security, patching, backup and staff training. Your figure is confirmed against your setup before you commit.
Do you cover businesses outside Brisbane?
Yes. Monitoring and response are done remotely, so the service is the same in Sydney, Melbourne, Perth, Adelaide, Hobart or regional towns. Where hardware needs hands on it, we arrange an engineer on site.
Is there a lock-in contract?
No. Like every Real Bytes service there is no lock-in contract, and you are billed in arrears.
What do we get each month?
A short report showing what was caught, what we did and anything that needs a decision from you. Incident records are kept on file, ready for your insurer, your auditor or a breach assessment.
Next step
Who would notice if someone got in tonight?
Talk to an engineer. We will look at what you have now and tell you plainly where the gaps are.
Keep reading
- Identity and access Stop the stolen password before it is used.
- Managed IT and security Detection plus the help desk, from one team.
- Pricing Every plan in AUD, MDR included.
Checked 30 October 2026. Prices in AUD, ex GST. Analyst coverage as described by Guardz. CrowdStrike 2026 Global Threat Report; Verizon 2026 DBIR, small business findings (Cyber Readiness Institute); Guardz: MDR services; Huntress 2026 Cyber Threat Report, summary