Systems that stay secure on every plan, with patching and the password manager included. The choice is how you want to pay for help. Typical prices, ex GST.
"As a new business owner, Blake's advice on setting up our organisation securely has been invaluable."
"They can assist the smallest business, all the way to large scale multi-site businesses."
"We have used Blake and the real bytes team for several years now and found them to be top professionals."
The 8 differences that decide most quotes. The security stack itself is the same on every plan. Tap any row for a plain-English explanation.
Prices are typical per person figures, confirmed against your environment.
Find your starting point, then follow the line. Each step up has a clear reason, worked out from our own prices. Moving up or down shows on your next invoice, with no penalty.
Answer the first question in the quote and this shows what your team would pay and when moving up makes sense.
The security stack is identical at every point on the line. Moving up changes how support is paid for, how fast we commit to respond, and how much proof sits on file.
From the inbox to the dark web, patching and passwords included. A cheaper plan never means less security.
Plans differ only in how support is paid for and how much proof you keep on file. On Flex, support is paid by the hour.
Available on any plan unless already included. Priced on scope, not per seat. Website management is bundled into RealBytes One.
Not a swipe at other providers. Just the honest differences, so you can compare like for like.
The straight answers, including the fine print.
Every plan keeps company data protected, which is what makes AI safe to use. Ultimate and RealBytes One include AI enablement: approved AI tools switched on for your team, with data loss protection so sensitive data stays inside. Copilot rollout, training and task automation are quoted as a project on any plan, so AI is set up, adopted and tuned rather than just switched on.
Three months. After that you are month to month and can leave with 30 days notice, with no exit fees, no auto-renewal clause and no break costs, aside from any service sitting on a committed vendor term. We would rather earn the renewal every month than hold you to a multi-year agreement.
Move from Flex to Advantage when you need response times in writing, your insurer asks for SMB1001 Gold, or your support bill swings month to month. Move to Ultimate once your team averages about 2.7 requests per person a month, because unlimited support then costs less than paying for hours, or the day an auditor, tender or client asks for evidence on file. The When to move up a plan section works it out for your numbers.
Each plan is built to reach a tier: Flex Bronze or Silver, Advantage Gold, Ultimate Gold through to Platinum or Diamond, Custom Platinum or Diamond. No requirement is met by software alone. We run the continuous controls and set up the configuration and policies with you, your business completes a few items only you can own, such as insurance and police vetting, and CyberCert issues the certificate. We can support the controls; we cannot guarantee the certification outcome.
They are the typical per person figures: Flex $150, Advantage $250 and Ultimate $400 a month, with RealBytes One $450 flat for one person. Your figure is confirmed against your environment before you commit, and it is written into your agreement.
The same security stack on every plan, Flex included: managed Microsoft 365, endpoint protection, device enrolment and configuration, OS and third-party patching, 24/7 managed detection and response, identity threat detection and response, an email security gateway, email authentication, immutable cloud backup, vulnerability scanning, dark web monitoring, security awareness training, managed phishing simulations and a managed password manager. Flex differs in how support is paid for: by the hour, with no retainer.
Ultimate and RealBytes One include day-to-day help, fixes and questions for your team, delivered remotely during business hours, Monday to Friday, 8am to 5pm AEST. After-hours and 24/7 support is available when you need it. Projects and on-site work are quoted separately and fair use applies.
Projects, on-site work, hardware procurement and everything in the add-ons list. Those are scoped and quoted on their own so the monthly figure stays predictable. You see the buy price and the sell price side by side on every hardware quote.
A Brisbane engineer picks up new tickets during business hours. If it is urgent, ring 07 3114 2808 rather than waiting on an email. Flex is best effort, which is part of why it is cheap. From Advantage up you get a written priority grid: P0 emergencies within 1 hour, P1 outages within 2 hours, P2 urgent issues within 4 business hours. Those response times are SLA commitments. Resolution targets are published separately, because a response is not a fix.
Yes, just tell us. We bill in arrears, so moving up a plan, down a plan or changing headcount simply shows on your next invoice. No mid-cycle adjustments and no penalty for changing your mind. Leaving altogether is the same 30 days notice as always.
Yes, quoted up front and charged once. Simple environments start at $500, most land around $1,000, and a complex Essential Eight or framework build can run past $5,000. It covers setting your environment up properly the first time: identity, security baseline and documentation. It is cost recovery, not a profit line.
Where we can, we do not charge for it. A standard handover is part of doing this properly: your data, your licences and your documentation go with you. If it turns into major engineering work, such as migrating whole teams or untangling several systems, we quote it at cost recovery before any work starts. No hostages, no surprise exit bill.
Remote Support
