Security awareness training

Staff who spot the scam before they click it.

Most breaches start with a person: a convincing email, a reused password or someone unsure of the rules. We give your team short monthly training, send realistic practice scam emails, warn you when a staff password turns up in a breach, and get everyone to read and sign the policies that matter.

Talk to an engineer Read your phishing results 07 3114 2808

Monthly, not yearly
Practice scam emails
On every plan

Tidy office desk with monitors — **A two minute lesson, not a telling-off**When someone clicks a practice email, they learn on the spot.

What we run

Four things working together, every month.

Pick one to see how it works.

Short monthly lessons

Bite-sized videos on phishing, passwords, working from home, mobile devices and social engineering, assigned by each person's gaps.

A short assessment sets each person's starting point

Your scorecard

Read your last practice email properly.

Put in your numbers. The two that matter are how many people clicked and how many reported it.

People who got the test

People who clicked

People who reported it

From your last practice scam email, or a guess. Reporting means using the report button or telling IT.

Your scorecard

Click rate: 16%
Report rate: 12%

Start here

More people click than report. Reporting is the habit to build first. A completion rate does not tell you this. These two numbers, tracked month to month, do.

The 2026 Verizon DBIR found scam texts and phone calls had a 40% higher success rate than email in simulations, so we train for those too.

What we measure

Completion rates do not stop scams. Behaviour does.

A board report that says 92% completion, all green, can sit beside a team where half still click the practice email. Both are true. Only one is about risk, so that is the one we report.

An RMIT researcher writing in the AISA CyberCon Review 2026-2027 used almost exactly that example to describe cyber security theatre. A cyber awareness trainer in the same issue warned that "we've done our quarterly phishing campaign, and now everyone knows better" is the line that should worry you.

"Boards that only ever hear good news aren't being protected; they're being managed." Yasaman Samadi, RMIT University, AISA CyberCon Review 2026-2027, p.78.

Looks good on a slide	Tells you about risk
Training completion: 92%	Click rate on practice emails, month by month
Everyone watched the video	Report rate: how many flag a scam, and how fast
Annual course done	Repeat clickers, with coaching that works
Policy uploaded to the intranet	Who has signed it, and who is overdue

Why it matters

Most attacks start with a person, not a computer.

Firewalls and antivirus do not stop someone typing their password into a fake login page. The 2026 Verizon DBIR found a person involved in 62% of breaches, and a third party such as a supplier in 48%. These three situations cause most of the incidents we clean up.

A convincing email
A fake invoice, a "password expiring" notice or a message from someone posing as your boss. One click hands over a login.
A reused password
A staff member uses the same password at work and on a site that gets breached. Attackers try it on your email the same day.
Nobody knows the rules
Without a short, signed policy, staff are unsure what to share, what to report and who to call when something looks off.

What works

Make it stick, and prove it works.

The businesses that cut the most phishing risk do the same few things: short training every month, regular practice emails and a quick lesson for anyone who clicks. When your insurer or auditor asks for evidence, the reports are already there.

Keep it short
Short video lessons get finished. Bite-sized and regular beats an annual all-day session.
Cover the right topics
Phishing, passwords, remote work, mobile devices and social engineering are the areas that matter most for Australian small businesses.
Train every month
Monthly keeps it fresh. An annual compliance tick-box does not change behaviour.
Practise regularly
Enough practice emails to track risk over time and test new tactics, without becoming noise staff learn to ignore.
Use real scenarios
Practice emails built on the scams your team is likely to see, not generic templates that look nothing like the real thing.
Make it everyone's job
Leadership backs the programme in person, not by forwarding a link and hoping for the best.

Frameworks and insurance

Built for the frameworks that matter.

Security awareness training is a required control under SMB1001 and ISO 27001, and it comes up at almost every cyber insurance renewal. It is not an optional extra at Real Bytes. It is part of the standard managed stack on every plan, alongside 24/7 managed detection and response, email security and dark web monitoring.

When an insurer, auditor or procurement team asks for evidence of staff security training, the reports are ready. No scrambling and no manual collation.

How it works

Set up once, then it runs itself.

Step 1Assess
Each person does a short gap assessment that sets their starting point.
Step 2Assign
Lessons go to each person based on their gaps, highest risk first.
Step 3Practise
Practice scam emails every month, with instant lessons for anyone who clicks.
Step 4Report
Trends you can show a board or insurer, without collating anything.

Cybersecurity

Eight layers. One team running them.

Every layer is run by the same Brisbane engineers who look after your IT, so an alert, a leaked password and a suspicious email all land with people who already know your business.

Get help your way

Six ways to reach us. Pick whichever suits you.

Helpdesk hours are Monday to Friday, 8am to 5pm AEST. On Advantage and above, emergencies get a response within 1 hour and outages within 2, with 24/7 best-effort escalation.

Questions

What people ask before they call.

Is training included in our plan?

Yes. Security awareness training and practice scam emails are part of every Real Bytes plan, Flex included, from $150 per person a month ex GST, alongside 24/7 managed detection, email security and dark web monitoring.

How often does it run?

Every month. Short lessons keep it fresh, and practice scam emails go out on a rolling basis. A yearly video is forgotten by the next month.

What happens when someone clicks a practice email?

They get a two minute lesson straight away, not a telling-off. Repeat clickers get a little extra coaching. Nobody is named and shamed.

Do you cover scam texts and phone calls?

Yes, in the lessons. The 2026 Verizon DBIR found scam texts and phone calls had a 40% higher success rate than email in simulations, so we teach staff to treat an urgent text or call the same way as an urgent email.

Does it count for SMB1001, ISO 27001 and insurance?

Yes. SMB1001 asks for awareness training for every employee, at Bronze from the 2027 edition. ISO 27001 requires awareness and training, and insurers ask about it at almost every renewal. The reports are ready when they ask.

Which topics does the training cover?

Phishing, passwords, working securely from home, mobile devices and social engineering, which are the areas that matter most for Australian small businesses. Each person gets the lessons their gap assessment says they need, highest risk first.

Is the Essential Eight a reason to do this?

Training is not one of the eight strategies, but several of them, like multi-factor sign-in and blocking macros, depend on staff doing the right thing. SMB1001 and ISO 27001 ask for awareness training directly, and insurers ask about it at almost every renewal.

What do the reports show?

Click rate and report rate on practice emails over time, repeat clickers, who has finished their lessons, who has signed each policy and whether any staff passwords have turned up in a breach. Everything an insurer, auditor or procurement team asks for, without anyone collating it.

Next step