ConnectWise 2026 MSP Threat Report
The most damaging attacks abused trust, not exploits.
The report's central finding. Attackers succeeded by abusing trusted identities, trusted software, trusted automation and trusting users, not by breaking systems. They blended in.
This is our reading of the report for Australian businesses: six threat categories from 2025, what each one means on the ground, and the controls that close the gap.
- Ransomware victims up 58%
- VPN to full domain in under 2 hours
- 6 threat categories

The 2025 threat landscape
Six ways attackers got in last year.
Each category is taken from the report and translated into what it means for an Australian business. Pick one to read how it worked and where the exposure sits.
Ransomware: faster, more frequent
Victim counts surged to record levels, peaking in Q4 2025. Growth came from more reliable access methods, not new encryption. What it means here: For Australian SMBs the risk is not being singled out, it is being part of a large pool of opportunistic targets. For too many, the easiest path in starts at the VPN.
- Double extortion remained the dominant model: encrypt the files, steal the data, then pressure on a public leak site.
- Akira affiliates used stolen VPN credentials, then moved quickly: scan, steal, encrypt, with little effort to dwell quietly.
- Backup infrastructure was targeted early to prevent recovery and raise the pressure to pay.
- Fragmented extortion groups replaced takedowns, leaving a resilient ecosystem that complicates attribution and response.
Software supply chain attacks
Compromised maintainer accounts and build pipelines let a single intrusion cascade across thousands of downstream environments. What it means here: MSPs inherit the security posture of their vendors and software ecosystems. Even trusted packages and updates can become a delivery mechanism when the upstream maintainer is compromised.
- The npm 'Shai-Hulud' worm used stolen maintainer tokens to publish trojanised updates to hundreds of packages.
- A second campaign, Shai-Hulud 2.0, was among the fastest spreading npm attacks observed, leaning heavily on automation.
- Malicious crates on Rust (faster_log, async_println) and recurring abuse on PyPI and NuGet showed no registry is immune.
- Maintainers were compromised through phishing, token theft and MFA fatigue, reinforcing identity as the weak point.
Trojanised 'free' software (PUPs)
Potentially unwanted programs were weaponised as a delivery mechanism for persistence, credential theft and remote control. What it means here: Consumer-grade utilities, even when code-signed, need proper validation before they reach managed environments. Application control and endpoint privilege management are no longer optional.
- Campaigns such as TamperedChef and EvilAI hid inside PDF editors, recipe and manual-search apps, and AI assistants.
- Distribution relied on malvertising and SEO poisoning, with code-signing certificates used to look legitimate.
- TamperedChef ran as a NodeJS script, established persistence, and copied browser data to enable session hijacking.
- Beyond ad fraud, the trojan acted as a backdoor: downloading files, manipulating the registry and running arbitrary processes.
SSL VPN compromises
Publicly exposed SSL VPN interfaces were a primary entry point. Most compromises came from configuration hygiene, not new exploits. What it means here: VPN appliances are often treated as 'set and forget'. When they are exposed and unmanaged they become the single easiest way into the network, and MFA is not enough if it is implemented poorly.
- SonicWall Gen7 VPNs upgraded from Gen6 without resetting inherited credentials were breached (CVE-2024-40766), even with MFA enabled.
- Ivanti Connect Secure appliances were widely compromised via CVE-2025-0282, a pre-auth remote code execution flaw.
- Fortinet portals saw a coordinated brute-force and credential-stuffing wave, often against portals with no perimeter defence.
- A MySonicWall cloud breach exposed firewall configuration backups, widening the surface for MSPs managing many clients.
ClickFix: user-mediated execution
ClickFix convinces users to paste and run a command themselves, under the guise of a CAPTCHA, browser check or file repair. What it means here: Legitimate services never ask a user to paste a command into the Run dialog or a command shell. Staff awareness has to reflect this specific behaviour, not just legacy phishing.
- Now formalised in MITRE ATT&CK as Malicious Copy and Paste (T1204.004), reflecting how reliable the pattern has become.
- Variants like FileFix and ConsentFix adapted the same trick to file repair prompts and OAuth consent flows.
- Execution runs through legitimate Windows utilities, bypassing file-based and email defences entirely.
- By late 2025 commands were shorter, staging moved off-host, and payload delivery became modular, but the lure barely changed.
AI in the hands of attackers
2025 was a turning point in the practical use of AI in cybercrime. Its role increased attacker scale and quality, even when invisible in telemetry. What it means here: Even when there is no single indicator that 'AI was used here', its impact is evident in the increasing volume, realism and adaptability of the threats Australian businesses now face.
- Deepfake-enabled fraud reached real money: a Zoom call with real-time face-swapping cost one business over A$880,000 (the report gives US$622,000).
- LLM-generated phishing used SVG files disguised as PDFs to slip past email filters and static scanners.
- Man-in-the-Prompt browser extensions intercepted and altered prompts in ChatGPT, Gemini and Copilot.
- AI-assisted malware (PROMPTFLUX, FRUITSHELL, PROMPTSTEAL) generated and obfuscated code on demand during execution.
Exposure check
Would these attacks work on you?
Seven controls that would have stopped or slowed the attacks in the report. Tick the ones you could prove today. What is left is your order of work.
Tick each control you could prove today, not the ones you hope are in place.
Where you stand
0of 7 controls in place
7 gaps to close.
- Remote access is patched, monitored and not left wide openExposed VPNs were the most common way in. Akira went from VPN login to full domain compromise in under two hours in several incidents.
- MFA was reset after any firewall or VPN migrationSonicWall Gen7 devices upgraded from Gen6 were breached through inherited credentials (CVE-2024-40766), even with MFA on.
- Staff cannot install software on their ownTamperedChef and EvilAI hid inside free, code-signed utilities found through ads and search results.
- Staff know never to paste a command a website asks forClickFix now has its own MITRE ATT&CK technique, T1204.004, because it works so reliably.
- Backups are immutable and use separate loginsRansomware crews went after backups early, on purpose, to force payment.
- Someone is watching behaviour around the clockAttacks blended into normal activity. Detection after encryption starts is too late.
- Payments and bank changes are confirmed by phoneA deepfake video call with real-time face swapping cost one business over A$880,000.
Based on the attack patterns in the ConnectWise 2026 MSP Threat Report.
What the report found
Initial access was rarely sophisticated. It was reliable.
Across the investigations behind this report, most successful intrusions began with credential abuse, a misconfigured VPN, or a user persuaded to run a command. Attackers did not need a zero-day when a valid path already existed.
The common thread was trust. Security controls that assumed trust, rather than checking it, were routinely bypassed. For Australian businesses that lean on remote access and a small internal team, that is the uncomfortable part: the front door was usually left open by ordinary gaps, not clever ones.
Reactive security kept failing. Detection after execution was often too late. The environments hit hardest had limited identity monitoring, weak application control, or poor visibility into how processes were actually launched.
58%
rise in ransomware victims added to leak sites, year on year
ConnectWise 2026 MSP Threat ReportQ4
the most dangerous period of 2025 for ransomware
ConnectWise 2026 MSP Threat Report< 2 hrs
from VPN access to full domain compromise in several incidents
ConnectWise 2026 MSP Threat ReportT1204.004
the MITRE ATT&CK technique now assigned to ClickFix
MITRE ATT&CKAnatomy of an incident
How Akira moved from VPN to full compromise.
Akira was one of the most disruptive ransomware operations of 2025, with a consistent lifecycle and little effort to stay quiet. In several incidents the path from VPN login to full domain compromise took under two hours.
- 1. AccessStolen VPN credentials log in to an exposed SSL VPN. Even with MFA on, migrated one-time code seeds or inherited credentials let attackers walk in.
- 2. ReconNetwork scanners such as Advanced IP Scanner and SoftPerfect map the environment. Active Directory and credentials are dumped with Mimikatz and Ntdsutil.
- 3. StealBackup credentials are harvested and restore points removed. Data is staged with WinRAR and taken out using Rclone, WinSCP or FileZilla.
- 4. EncryptEndpoint protection is switched off through a vulnerable driver, then the payload encrypts files across systems. Double extortion follows.

The takeaway: if you are not catching attackers at the VPN login or the recon phase, you are catching them too late. Backups are targeted early and on purpose, which is why immutable storage and tested restores matter as much as prevention.
From insight to action
The defences that actually moved the needle.
The report's recurring conclusion is that security has to shift earlier in the attack lifecycle. These are the controls that mattered in 2025, and how we deliver them for Australian businesses.
- Identity and privileged access
Identity and access failures sat at the centre of the most damaging incidents. Remove standing privileges, enforce least privilege and just-in-time elevation, and audit every administrative session.
Zero Trust architecture - Hardened, monitored remote access
SSL VPNs need treating as critical infrastructure, not background noise. Continuous login monitoring, phishing-resistant MFA, credential rotation after migrations, and firmware kept current.
Managed IT and cybersecurity - Managed Detection and Response
Signature-based detection is too late when attacks blend into normal activity. Behaviour-based monitoring catches anomalous authentication, suspicious tooling and attempts to impair security controls early.
Managed Detection and Response - Application control and endpoint privilege
Trojanised installers and ClickFix both rely on user execution of legitimate tooling. Safelist what can be installed, verify installers, and watch script interpreters and persistence mechanisms.
Essential Eight compliance - Immutable backup and tested recovery
Ransomware operators target backups first. Immutable storage, backup access isolated from production credentials, and regularly tested restores keep recovery possible when everything else is bypassed.
Backup and disaster recovery - AI-aware verification and governance
Deepfakes and AI-crafted lures defeat email-only awareness. Multi-channel verification for payments, browser extension allowlists, and a clear acceptable-use position on AI tools.
AI threats for Australian SMBs
Where to start
Turn the report into a plan.
- Step 1Lock down remote access
Patch and monitor the VPN, reset credentials after any migration, and move to phishing-resistant MFA.
- Step 2Protect the backups
Immutable storage, separate logins, and a restore you have actually tested this year.
- Step 3Control what runs
Application control and no local admin rights, so trojanised tools and ClickFix commands fail.
- Step 4Watch behaviour 24/7
Managed detection and response, with a person able to act at 2am, not just an alert in an inbox.
Read, learn and connect
Free to read. Written by the people who do the work.
Everything here is free, with no email gate on the guides. If you want help putting any of it into practice, the same engineers are a phone call away.
- GuidesPlain English guides written by the engineers who do the work.
- News and blogWhat changed this week and what it means for your business.
- Resource LibraryFree checklists to download and keep.
- AI Ethics and GovernanceHow we keep AI safe, explainable and accountable.
- Threat LandscapeLive threats, patches and alerts for Australian businesses.
- 2026 Threat ReportThe year's attacks on small business, read for Australia.You are here
- Service StatusIs it you or is it Microsoft? Check here first.
- EventsWhere to meet the team in person this year.
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Questions
What businesses ask us about the report.
Is the MSP Threat Report relevant to a small Australian business, not just an MSP?
Yes. The report studies attacks on the small and mid-sized businesses that MSPs support, which is exactly the profile of most Australian organisations. The patterns, credential abuse, VPN compromise, ClickFix and trojanised software, are the same ones hitting local businesses, often through the same exposed remote access.
We have MFA on our VPN. Are we covered?
Not automatically. The report documents incidents where MFA was enabled but attackers still got in, by reusing migrated one-time code seeds, enrolling their own device, or using credentials inherited from older firmware. MFA needs to be set up well and the appliance kept current and monitored, not treated as set and forget.
What is ClickFix and why does it matter?
ClickFix is social engineering that convinces a user to copy and paste a command into the Windows Run dialog, usually disguised as a CAPTCHA or a file repair step. Because the user runs it themselves through legitimate tools, it slips past email and file-based defences. Legitimate services never ask you to paste a command, so staff awareness of this specific behaviour is the practical defence.
How is AI changing the threats we face?
Mostly by increasing scale and quality rather than introducing entirely new attacks. The report cites deepfake video and voice fraud, AI-written phishing that gets past filters, and malicious browser extensions that change what you type into AI assistants. The fingerprints are often invisible in the evidence, but the volume and realism of attacks has clearly stepped up.
Where should we start?
Identity and remote access first, because that is where most intrusions began. Then immutable, tested backups, because ransomware targets recovery early. A short risk review will tell you which gaps apply to your environment, and we can map a practical order of work from there.
Who wrote the report, and can I read it myself?
The ConnectWise 2026 MSP Threat Report, subtitled "How Modern Attacks Abuse Trust and Identities", was published by the ConnectWise Cyber Research Unit on 5 March 2026. It draws on incident response investigations, partner telemetry and ransomware leak-site data from calendar year 2025. The full report is free on the ConnectWise website, linked at the foot of this page.
Next step
Turn the report's findings into a plan.
We will review your identity, remote access and backup setup against the patterns in this report and give you a plain English order of work. No obligation, no jargon.
Keep reading
- Threat Landscape Live threats, patches and alerts for Australian businesses.
- Free domain security scan Check your email and domain settings in a minute.
- Managed Detection and Response 24/7 watch on devices and accounts, with a person who acts.
- Zero Trust Architecture One stolen login should not open the whole business.
- Backup and disaster recovery Backups an attacker cannot change, and restores that are tested.
- AI-enabled threats Deepfakes, AI phishing and what to do about them.
Checked 30 October 2026. Sources: ConnectWise 2026 MSP Threat Report; ConnectWise press release, 5 March 2026; MITRE ATT&CK T1204.004

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