RemoteMining services IT support Mackay and the Bowen Basin
Managed IT, hardened identity, FIFO-ready laptops and Essential Eight evidence for Mackay-based mining services contractors and Bowen Basin suppliers.
Built for Paget workshops, CBD head offices and engineers working into Moranbah, Dysart, Coppabella and Middlemount. No regional loading.
47k+
Bowen Basin resource workers in our supported supply chain
$8.2B
Annual mining sector output through the Mackay region
120m t
Coal exports through Hay Point and Dalrymple Bay annually
< 1hr
Critical response, AEST aligned, no offshore handoff
What we hear from Mackay mining services SMBs
The four problems that come up on almost every first call from Paget, Mackay Harbour and the Bowen Basin.
FIFO crews on multiple prime contractor portals
Engineers fly out of Mackay airport into Moranbah, Dysart, Coppabella and Middlemount and end up logging into a different system at every site. No central identity, no MFA, no easy way to offboard a contractor when they roll off.
Workshop laptops in cyclone country
Paget and Mackay Harbour workshops still rely on local file servers and on-prem AD. One serious wet season event and the business is offline for days, not hours. Insurers now expect immutable backup with tested restores.
Prime contractor security questionnaires
Winning ongoing Bowen Basin work increasingly means filling in a 60-page questionnaire mapped to ACSC Essential Eight, ISO 27001 and DISP. Most Mackay mining services SMBs cannot evidence half the controls being asked for.
Site laptops getting lost or stolen
Laptops travel through Mackay, Brisbane and Townsville airports every week. Without enforced BitLocker, conditional access and remote wipe, a lost laptop becomes a notifiable incident under the Privacy Act.
What we deliver
The same controls primes ask for, delivered as a managed service from a Mackay-aware MSP.
Hardened, encrypted FIFO laptops
BitLocker enforced, conditional access tied to compliant devices, remote wipe ready, EDR on every endpoint. Laptops you can lose between Mackay and Moranbah without losing the business.
Secure remote access for Bowen Basin engineers
Identity-based access through Microsoft Entra ID and Conditional Access instead of legacy site VPNs. Engineers log in once and reach what they need across Moranbah, Dysart, Coppabella and Middlemount.
Essential Eight uplift for prime tenders
Mapped to ACSC Essential Eight maturity levels, with documented evidence ready for prime contractor security questionnaires, cyber insurance renewals and SOCI Act obligations.
Cloud-first M365 and Azure
Microsoft 365 hardened to a defensible baseline. Files in SharePoint, not a Paget workshop server. Survives cyclone season because nothing critical lives on a single piece of regional hardware.
DISP and prime contractor evidence
We help Mackay mining services suppliers produce the documentation primes actually want. Network diagrams, identity policy, incident response plan, patch evidence, backup test logs, the lot.
Multi-site IT consistency
One IT setup across Mackay head office, Paget workshop, Bowen Basin site offices and any Brisbane or Townsville presence. Same security baseline, same engineers, same monthly invoice.
Explore the wider context
From the Mackay location page through to the broader mining services and Mining industry pages.
Managed IT Mackay
Full Mackay location coverage including sugar industry, ports, professional services and the Pioneer Valley.
Mining Services IT (national)
National mining services coverage across Bowen Basin, Pilbara, Goldfields and Galilee Basin.
Mining and Resources IT
Production-side mining and resources, OT security, and SOCI Act obligations for designated assets.
Frequently asked questions
Yes. Mackay is a core part of our regional Queensland client base. We support contractors operating out of Paget, Mackay Harbour and the Mackay CBD, with engineers working into Moranbah, Dysart, Coppabella, Middlemount and the wider Bowen Basin. Remote-first delivery with scheduled onsite when it adds value.
Most prime contractors now ask for evidence aligned to the ACSC Essential Eight, plus controls drawn from ISO 27001 and the Defence Industry Security Program (DISP) where Defence supply chain is involved. Common evidence requested includes MFA on all admin accounts, EDR coverage, immutable backup with tested restores, patch management, an information security policy and a documented incident response plan. We help mining services suppliers build all of this, not just tick the boxes.
Some are. The Security of Critical Infrastructure Act 2018 covers designated mining assets, with specific obligations for Critical Infrastructure Risk Management Programs (CIRMP) and mandatory cyber incident reporting through ASD. Whether a specific Mackay mining services SMB is captured depends on its role and customers. We can review your exposure in the initial scoping call.
Cyber insurers in Australia are now asking for MFA on all accounts, EDR on every endpoint, immutable backup, patch management and security awareness training as a baseline. Without those, premiums spike or coverage gets refused. We deliver the controls, document them, and help complete the renewal questionnaire.
Yes. Multi-site mining services operators are exactly who we work with. Same MSP relationship, same security baseline and same engineers across Mackay, Brisbane and any Bowen Basin site office. Onsite support is scheduled where it makes sense, remote support handles the rest.
Managed SaaS tiers run approximately $150 to $400 per user per month depending on plan. Project and specialist engineering starts from around $195 per hour ex GST. No regional loading. Use our pricing calculator for a custom estimate.