Remotethe real bytes client experience
IT support that feels like home.
Changing IT providers should feel like moving into a house that already works. The lights are on, the locks are changed, and when something breaks you ring a person who knows your name. That is what being a Real Bytes client is like, from the first morning to an ordinary Tuesday three years later.
ChipHi, I am Chip. Message me in Teams and I will get your job to an engineer.
why people call us
Running a business is hard enough. Your IT should not add to it.
These figures come from the Australian Government. They match what new clients tell us on the first call: more scams, pressure to do something with AI, and nobody with the time to sort out either.
cybercrime reports made to the Australian Signals Directorate in 2025-26. That is about one every 6 minutes.
Source: ASD Annual Cyber Threat Report 2025-26average self-reported cost of cybercrime for a small business. For a medium business it is $141,300, up 45%.
Source: ASD Annual Cyber Threat Report 2025-26of Australian small and medium businesses reported some use of AI between December 2025 and February 2026. Most of the rest say they do not trust it yet or want a person kept in control.
Source: National AI Centre, AI adoption insights Dec 2025 to Feb 2026a normal week
Little problems, all landing in one place.
Here is an example week. Every question goes to the same place, gets logged, and comes back sorted by an engineer who knows your setup. Keep scrolling and watch them land.
6 of 6 sorted this week
moving in
Your first 90 days, step by step.
Switching providers is the part people dread. We plan it like a house move: a checklist, a date, and people who have done it many times before.
Day 1
Keys handed over
We run the handover with your old provider, so you never have to referee it. Passwords, licences and admin access come across in order, and our helpdesk is live from the first morning.
- Kickoff with the people who will look after you
- Handover managed with your old provider
- Helpdesk live from day one
By day 30
The basics, done properly
By the end of the first month the safety net is up. Every computer is monitored and updated in the background, and your backups have been restored once to prove they work.
- Monitoring and patching on every device
- Backups tested by restoring them
- Multi-factor sign-in and scam filtering on email
By day 90
A plan you can read
At three months you get a written health report. It covers what we found, what it costs to fix, where you sit against the ASD Essentials, and which licences you are paying for that nobody uses.
- Written health report with costs
- Your position against the ASD Essentials
- Staff training and a licence check
Month 4 and every quarter after
Living here
A quarterly review and a 12-month plan. You know what is coming, what it will cost and why, well before it appears on an invoice.
- Quarterly review with your engineer
- 12-month plan tied to your budget
- Renewals and hardware flagged early
more secure
Safer, without making work harder.
With a small business losing $55,400 on average per cybercrime report, the basics matter. We put them in place in the background, and most of it your staff will never see.
- Backups we have restored. We prove a backup works by bringing data back from it.
- Multi-factor sign-in and scam filtering on every mailbox, from the first month.
- Measured against the ASD Essentials, the Australian Government baseline. You see the gaps and the cost of closing each one.
- A suspected cyber incident skips the queue and goes straight to our incident response process.
better ai use
AI that helps, with the guardrails on.
In the Australian Government trial of Microsoft 365 Copilot, staff who used it to summarise or write first drafts reported saving about an hour a day on each task. Most of them still edited what it wrote. That is the honest picture, and it is how we set it up for you.
- Tidy the files first. We check who can see what in SharePoint and OneDrive before Copilot goes near them.
- Start small. A pilot group, real tasks like meeting notes and email drafts, and training for the people using it.
- Automate the boring work. Our automation lead builds workflows that move data between your systems, so nobody re-types it.
- We use it ourselves. Chip, our own assistant, takes support requests in Teams. A person still does the fix.
Source: Digital Transformation Agency, Microsoft 365 Copilot trial evaluation
business transformation
Change how you work, one step at a time.
Transformation sounds like a big project. For most of our clients it is a list of small changes that add up: new starters ready on their first morning, fewer forms re-typed, and a network that works the same at every site.
- A 12-month plan tied to your budget and reviewed with you every quarter.
- Automation for repeat work like onboarding, approvals and reporting.
- Networks and Wi-Fi designed and run by a UniFi Enterprise Partner.
- Licences checked so you only pay for what people actually use.
getting help
However you ask, it lands in the same place.
There are four ways in. Each one opens a job that an engineer picks up, so nothing gets lost in someone's inbox.
Call us
Talk to an engineer in Australia, not an offshore call centre. Best when something is stopping work.
07 3114 2808Click the support icon
It sits on every computer's taskbar. One click and a short note logs the job. No portal password to remember.
Message Chip in Teams
Chip takes the details, asks for a screenshot if it helps, and logs the job. Rolling out to clients now.
Email the helpdesk
Emails open a job automatically and go to the right engineer. Good for detail and attachments.
helpdesk@realbytes.com.authe people
You will know us by name.
Six of the people who look after you, with 69 years in IT between them. Based in Brisbane since 2017, with helpdesk staff in Melbourne. Meet the whole team
in their words
Do not just take our word for it.
Google rating from 42 reviews, checked October 2026.
Real Bytes run the entire IT department for my business. The service is nearly instant, and proactive with advice. Outstanding.
Phenomenal team, great support, guidance and service. Exactly who you want in your corner for all your IT needs.
You made the process so easy.
Can not recommend them enough.
Some of the organisations we work with
house rules
The rules we run the house by.
Engineers based in Australia
No offshore helpdesk and no scripted first line. When you call, you get someone who can fix the problem.
The same team each time
The people who look after your business this month looked after it last month. Nobody re-learns your setup on your time.
Talk to the person doing the work
No account manager standing between you and the answer. If you want the engineer, you get the engineer.
We own it until it is fixed
Even when the fault sits with Microsoft, your internet provider or another supplier, we chase it so you do not have to.
Security comes with the house
Sign-in checks, updates, virus and ransomware protection, email filtering and backups come with the service.
Your setup is written down, and it is yours
Documentation, patching and backup records kept in a form insurers, auditors and tender panels accept. If you ever leave, it comes with you.
Plain English, and no upsell
Every recommendation comes with the reason and the cost. When something is not worth buying, we say so.
Fair terms
Three months to start, then month to month with 60 days notice and no exit fees, other than any vendor licence on a fixed term. We bill in arrears.
questions at the door
The things people ask before they sign.
If your question is not here, ring us. You will get a straight answer from an engineer.
What does getting started actually involve?
A discovery call, then a full audit of your environment before we take anything over. Backups, updates, security and monitoring are built and tested first, and you get the documentation and a completion checklist at the end. Most takeovers are finished inside the first month.
Will our staff lose work time during the switch?
Very little. Most of the setup runs in the background. Anything that needs a restart or a short outage is booked outside business hours, and your staff are told beforehand.
Who answers when we call?
An engineer based in Australia, not an offshore call centre or a scripted first line. In most cases it is someone who has already worked in your environment, and you can escalate to a senior engineer when the answer needs depth.
Who is Chip?
Chip is our assistant in Microsoft Teams. It takes down the details of a request, asks for a screenshot if one would help, and logs the job for an engineer. It does not replace the engineer. A person still does the fix, and you can always call instead.
We already have our own IT person. Does this still work?
Yes. We work alongside them. They keep the jobs they know best, and we take on the after-hours cover, security monitoring and projects they do not have time for.
We are not in a capital city. Is it the same service?
Yes. Nearly all of the work is done remotely, so it runs the same in a regional town as it does in Brisbane or Melbourne. Where something needs hands on site, we send an engineer or a trusted local partner.
How do you report on our IT?
A one-page monthly summary of what was logged, what was fixed and anything that needs a decision from you. Each quarter you also get a review covering security position, hardware and licence renewals, and the budget for the year ahead.
What happens after hours?
Managed clients have an after-hours path for genuine emergencies, with the response time written into the agreement rather than left to chance. A suspected cyber incident goes through our incident response process, not the normal helpdesk queue.
Do we have to replace our existing vendors?
No. We take over the management of what already works and only recommend a change where a product is costing money without earning it. Licences you own stay yours.
Is there a lock-in contract?
No. The first three months are the minimum term. After that you are month to month and can leave with 60 days notice, with no exit fees. Invoices are issued in arrears, so you pay for a month after you have had it, and your documentation comes with you if you leave.
come on over
Come and have a look around.
Start with a free 30 minute chat with a senior engineer. Bring your questions, and your worst IT story if you have one.
- A 30 minute chatFree, with a senior engineer, about how your IT runs today.
- A look at your setupA discovery call, then an audit before we take anything over.
- Costs in writingYou see the price and the plan before any work starts.
Sources: ASD Annual Cyber Threat Report 2025-26 (Minister for Defence media release, 14 October 2025). National AI Centre, AI adoption insights Dec 2025 to Feb 2026. Digital Transformation Agency, Microsoft 365 Copilot trial evaluation. Google rating checked October 2026. Photos from Unsplash.