RemoteIT support for Woolloongabba clinics that cannot stop for a system outage
For medical, allied health, dental and professional practices around the PA Hospital and Logan Road.
When something breaks, you call an engineer who already knows your setup, and we own it until it is fixed. Most support is done remotely, so a business in Woolloongabba gets the same team as one anywhere in Australia.
When a clinic's practice software or imaging goes down, patients wait and the day falls apart. Practices around Woolloongabba hold sensitive health records too, so a lost laptop or a fake email is a privacy problem, not just an IT one. We look after IT support, security and Microsoft 365 for Woolloongabba practices, and we own every problem until it is fixed.
The problem
What we see in Woolloongabba businesses
The practices we support here are mostly specialists, allied health, dental and imaging, plus the professional firms and trades along Logan Road. Many practitioners work across more than one clinic, so they need the same safe access to records wherever they are.
The pressures are consistent. Practice software has to stay up through a full clinic day. Insurers ask for a second sign-in step, protection on every computer and a backup an attacker cannot delete before they will quote. And health information is protected under the Privacy Act, so a serious breach has to be reported to the Australian Information Commissioner and to the people affected.
What changes
What you get when we look after your IT
- Practice software and imaging kept running, with an engineer who knows your setup when it does not
- Access to patient records limited to the people who need it
- A second sign-in step for everyone, so a stolen password is not enough to get in
- Encrypted devices that can be wiped remotely if one is lost
- Backups of practice and financial records that an attacker cannot delete, with restores we test
- Safe access to records for practitioners who work across more than one clinic
We work with medical and specialist practices, allied health, dental and imaging, professional services and more, here and in Buranda, Kangaroo Point, East Brisbane. When a job needs hands on site, we arrange it.
No lock-in contracts
Stay because the support is good, not because a contract says so.
Billed in arrears
You only pay for support you have already had.
CyberCert Gold
Independently certified to SMB1001 Gold, the standard we work to for clients.
Common questions
Questions Woolloongabba businesses ask
Yes. We support practices and businesses around the PA Hospital, Logan Road, Stanley Street and Buranda. Most issues are fixed remotely by an engineer who already knows your setup, and we arrange someone on site when a job needs it. The same team supports clients across Australia.
We limit who can open patient records, put a second sign-in step on every account, encrypt devices so they can be wiped if lost, keep a log of access, and back up records where an attacker cannot delete them. We also help you answer the security sections of accreditation and insurance forms honestly.
You call the helpdesk and talk to an engineer, not a call centre. They already know your setup, they work on it straight away, and if it needs more than one person we own it until it is fixed. There are no offshore handovers.
Yes. Every clinic gets the same security setup and the same safe access to records, under one helpdesk. It works the same whether your other rooms are across Brisbane or in another state.
There are no lock-in contracts and you are billed in arrears, so you only pay for support you have already had. Our plans and prices are published on the Pricing page, and an engineer can tell you which plan fits after a short conversation.
Tell us what is not working
An engineer will talk it through and tell you in plain English what we would do first. Woolloongabba is part of our managed IT services Brisbane coverage, and the same service runs Australia wide.