RemoteIT support for South Brisbane firms that answer to clients, insurers and auditors
For engineering, health, design and professional firms across South Bank, West End and Woolloongabba.
When something breaks, you call an engineer who already knows your setup, and we own it until it is fixed. Most support is done remotely, so a business in South Brisbane gets the same team as one anywhere in Australia.
South Brisbane firms are asked to prove their security more often than most. Tender forms, client questionnaires and insurance renewals all want written answers about how data is protected. When nobody has those answers ready, work stalls. We look after IT support, security and Microsoft 365 for South Brisbane businesses, keep the written records those forms ask for, and own every problem until it is fixed.
The problem
What we see in South Brisbane businesses
The firms that call us here are usually between 20 and 150 staff: engineering and design practices, health and allied health providers, and professional firms that tender for government work. Each has its own rules, but they hit the same wall. A tender or insurer asks a question about security, and nobody can show the answer in writing.
Day to day the problems are quieter. Staff work between the office, home and project sites and need to reach files safely. Drawings and patient records sit in places only one person knows about. Backups exist but nobody has tried restoring one.
What changes
What you get when we look after your IT
- Written records of your security that you can hand to a tender panel, client or insurer
- A second sign-in step for everyone, so a stolen password is not enough to get in
- Safe access to files from the office, home or a project site
- Protection on every computer, watched by our team
- Backups of drawings, design files and records that an attacker cannot delete, with restores we test
- Help answering security questionnaires honestly, so nothing comes back to bite you at claim time
We work with engineering consultancies, government suppliers, health and allied health, architecture and design and more, here and in West End, Highgate Hill, Woolloongabba. When a job needs hands on site, we arrange it.
No lock-in contracts
Stay because the support is good, not because a contract says so.
Billed in arrears
You only pay for support you have already had.
CyberCert Gold
Independently certified to SMB1001 Gold, the standard we work to for clients.
Common questions
Questions South Brisbane businesses ask
Yes. We support businesses across South Bank, West End, Highgate Hill and Woolloongabba. Most issues are fixed remotely by an engineer who already knows your setup, and we arrange someone on site when a job needs it. The same team supports clients across Australia.
Yes. We put the controls in place that tender panels ask about, keep written records of them, and help you answer the security sections honestly. Where a tender asks about the Essential Eight, the eight measures published by the Australian Signals Directorate, we show where you stand.
Yes. Health providers hold personal information that the Privacy Act protects. We limit who can open patient records, protect every device, back up records where an attacker cannot delete them, and keep written records for audits and insurers.
You call or email the helpdesk and talk to an engineer, not a call centre. They already know your setup, they fix it, and if it needs more than one person we own it until it is fixed. There are no offshore handovers.
Yes. One team looks after every office under the same security setup, whether your other sites are in the CBD, the Gold Coast, Sydney or Melbourne. One helpdesk, one phone number, the same answer wherever the call comes from.
There are no lock-in contracts and you are billed in arrears, so you only pay for support you have already had. Our plans and prices are published on the Pricing page, and an engineer can tell you which plan fits after a short conversation.
Tell us what is not working
An engineer will talk it through and tell you in plain English what we would do first. South Brisbane is part of our managed IT services Brisbane coverage, and the same service runs Australia wide.