Remote SupportReal environments. Real engineers. Across Australia.
This map shows the kinds of sites we look after every day: aged care campuses, mining services yards, utility operators, construction projects, allied health practices and remote operations. Filter by discipline to see how we operate, then read the ledger below for the detail behind each environment.
Site locations represent anonymised archetypes of the environments we actively support. Specific clients are not identified.
One operations team. Many environments. Predictable rhythms across all of them.
Every site on the map is supported by the same Brisbane-based operations team. We don't hand environments off between disconnected tiers or rotate engineers in and out of unfamiliar tenants. When something happens at a site at 2am, the on-call engineer already knows the network, the people and the change history.
Our delivery model is structured around six disciplines, remote monitoring, field engineering, compliance, network and OT, cyber response, and cloud and workplace. Not every site needs all six, and the toggles above show which disciplines are active where. The point is that the disciplines are consistent: a clinical software cutover in Cairns, a fibre fault in Mackay, and an identity uplift in Sydney all flow through the same engineering practice.
That consistency is what makes the difference for clients in regulated or operationally critical environments. Audit evidence is captured the same way every time. Changes are reviewed before they go in. Incidents follow a defined playbook. There is no improvisation under pressure.
- 01Discovery
Walk the site, document the network and systems, agree the operating baseline. No assumptions, no shortcuts.
- 02Onboarding
Bring the environment into our monitoring, patching and identity controls without disrupting business hours.
- 03Steady state
Day-to-day operations, proactive maintenance, monthly service reviews and quarterly improvement work.
- 04Change & uplift
Planned changes, projects, compliance work and infrastructure refresh: programmed and reviewed, not ad-hoc.
- 05Renewal & review
Annual review of the environment, technology choices, vendor contracts and the operating commitment itself.
Site ledger
Anonymised archetypesReal Bytes head office and the central monitoring point for every site on this map. Engineering, compliance and helpdesk operate from here in Australian hours.
- Endpoints monitored
- 5,400+
- Australian staffed
- 100%
- Avg P1 acknowledge
- < 6 min
Workshop, fabrication and dispatch yard supporting Bowen Basin operations. Mixed corporate IT, dispatch board, plant telemetry and workshop floor connectivity.
- Sites linked
- 4 yards
- OT segments
- 11 VLANs
Multi-building residential facility with clinical software, nurse call integration, resident WiFi, kiosks and back-of-house corporate IT.
- Buildings
- 6
- Clinical apps
- 4 vendors
Live build site supporting consultants, builders and trades. Site office, temporary networking, CCTV and Starlink uplift coordinated with the project programme.
- Mobilisation
- < 2 weeks
- Site office uplift
- Full stack
CBD-based consulting practice. Microsoft 365, secure document handling, conditional access and a defined Essential Eight uplift programme.
- Essential Eight ML
- ML2 target
- Users
- 85
Multi-site allied health provider. Patient management software, secure messaging, Medicare claims and clinical device fleet.
- Clinics
- 3
- PHI controls
- Privacy Act aligned
Independent education provider with 1:1 device programme, classroom AV, staff M365 tenancy and family/parent portal integration.
- 1:1 devices
- 600+
- Campus WiFi APs
- 120
Utility operator with corporate IT, depot connectivity and remote OT/SCADA links. Strict segmentation between IT and OT, with auditable change control.
- OT/IT split
- Air-gapped where required
- Change control
- Logged + reviewed
Top End operations base. Satellite uplift, ruggedised endpoints, asset tracking and engineer fly-in/fly-out coordination for outlying sites.
- Connectivity
- Starlink + 4G failover
- Outlying sites
- 7
Service provider to Commonwealth agencies. Hardened identity, audit-grade logging, ISM-aligned controls and structured evidence packs.
- Framework
- ISM + E8 ML2
- Audit evidence
- Tracked monthly
Statewide logistics operator. Depot networking, warehouse scanners, vehicle telematics and integration with corporate ERP.
- Depots
- 4
- Mobile fleet
- Telematics integrated
Packing shed, cold storage and farm office. Long-distance wireless to outlying sheds, environmental sensors and corporate IT for back office.
- Wireless links
- Up to 8km
- Sheds connected
- 5
If your environment looks like one of these, or doesn't: we'd like to hear about it.
Most of the conversations we have don't start with a sales pitch. They start with someone describing what's frustrating about their current setup. Whether you're running a single Brisbane office, a regional construction project, or sites across multiple states, the first step is the same: a practical look at what's in place, what's working, and what genuinely needs attention.
Brisbane HQ, with field engineers and partners across every Australian capital and key regional centres. Same operating standards everywhere.
Business hours Monday to Friday, 8am to 5pm AEST. On-call cover for managed clients outside hours. Helpdesk and NOC staffed locally, no offshore call centres.