RemoteMeet your principal's security requirements and keep crews working.
Managed IT, hardened identity, FIFO-ready laptops and Essential Eight evidence for Australian mining services suppliers across the Bowen Basin, Pilbara, Goldfields and Galilee Basin.
Built for SMBs that win prime contractor work and need to prove it on the security questionnaire afterwards. No regional loading.
47k+
Bowen Basin resource workers supported across the supply chain
$8.2B
Annual mining sector output through Mackay alone
120m t
Coal exports through Hay Point and Dalrymple Bay annually
5+
Mining services regions actively supported across Australia
What we hear from mining services SMBs
The four problems that come up on almost every first call.
Engineers on six different VPNs
FIFO and DIDO crews end up logging into a different prime contractor portal at every site. No central identity, no MFA enforcement, no easy way to offboard a contractor when they roll off a project.
Site laptops getting lost or stolen
Laptops travel through Brisbane, Mackay and Perth airports every week. Without enforced encryption, remote wipe and conditional access, a lost laptop becomes a notifiable incident.
Prime contractor security questionnaires
Winning Bowen Basin, Pilbara or Goldfields work increasingly means filling in a 60-page security questionnaire. Most mining services SMBs cannot evidence half the controls being asked for.
On-prem servers in cyclone country
Workshops in Mackay, Karratha, Townsville and Port Hedland still rely on local file servers. One serious wet season event and the business is offline for days, not hours.
What we deliver
The same controls primes ask for, delivered as a managed service.
Hardened, encrypted site laptops
BitLocker enforced, conditional access tied to compliant devices, remote wipe ready, EDR on every endpoint. Site laptops you can lose without losing the business.
Secure remote access for FIFO crews
Modern identity-based access (Entra ID, Conditional Access, ZTNA where it makes sense) instead of legacy VPNs. Engineers log in once and reach what they need across any prime contractor system.
Essential Eight uplift for tenders
Mapped to ACSC Essential Eight maturity levels, with documented evidence ready for prime contractor security questionnaires, cyber insurance renewals and SOCI Act obligations.
Cloud-first M365 and Azure
Microsoft 365 hardened to a defensible baseline. Files in SharePoint, not a workshop server. Survives cyclone season because nothing critical lives on a single piece of regional hardware.
DISP and prime contractor evidence
We help mining services suppliers produce the documentation primes actually want. Network diagrams, identity policy, incident response plan, patch evidence, backup test logs, the lot.
Multi-site IT consistency
One IT setup across Brisbane head office, Mackay workshop, Pilbara accommodation and Perth admin. Same security baseline, same engineers, same monthly invoice.
Where we support mining services work
From head office down to the workshop and out to the site.
Frequently asked questions
Yes. Mackay, Townsville and Bowen Basin mining services contractors are a core part of our regional Queensland client base. We support engineers working out of Moranbah, Dysart, Middlemount, Coppabella and Goonyella with secure remote access, hardened laptops, EDR and reliable backup. See our Mackay and Townsville location pages for regional detail.
Most prime contractors now ask for evidence aligned to the ACSC Essential Eight, plus controls drawn from ISO 27001 and the Defence Industry Security Program (DISP) where Defence supply chain is involved. Common evidence requested includes MFA on all admin accounts, EDR coverage, immutable backup with tested restores, patch management, an information security policy and a documented incident response plan. We help mining services suppliers build all of this, not just tick the boxes.
Some are. The Security of Critical Infrastructure Act 2018 covers designated mining assets, with specific obligations for Critical Infrastructure Risk Management Programs (CIRMP) and mandatory cyber incident reporting through ASD. Whether a specific mining services SMB is captured depends on its role and customers. We can review your exposure in the initial scoping call.
Cyber insurers in Australia are now asking for MFA on all accounts, EDR on every endpoint, immutable backup, patch management and security awareness training as a baseline. Without those, premiums spike or coverage gets refused. We deliver the controls, document them, and help complete the renewal questionnaire.
Yes. Multi-site mining services operators are exactly who we work with. Same MSP relationship, same security baseline and same engineers across every site. Onsite support is scheduled where it makes sense, remote support handles the rest.
Managed SaaS tiers run approximately $150 to $400 per user per month depending on plan. Project and specialist engineering starts from around $195 per hour ex GST. No regional loading. Use our pricing calculator for a custom estimate.